Customer Service Jobs in New York City, NY

1,374,106 open positions · Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Customer Care Navigator

Company: EmblemHealth

Location: Jackson Heights, NY

Posted Jun 30, 2025

Provide post sales customer service follow‐up with Sales colleagues, both onsite and in the field within the region, to follow up on member customer service and…

Customer Insights Manager II

Company: Ursus, Inc.

Location: New York, NY

Posted Jun 30, 2025

Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study…

Laborer

Company: Petri Plumbing & Heating

Location: Brooklyn, NY

Posted Jun 30, 2025

Valid driver’s license with a clean driving record (required). Safely drive a company truck to and from job sites (must have a clean driving record).

Housekeeping Associate, Bergdorf Goodman

Company: Neiman Marcus

Location: New York, NY

Posted Jun 30, 2025

Paid Parental Leave, Paid Family Leave, and Adoption Support. Retirement Savings Plan (401K) and Life Insurance. NMG Associates Core Discount of 30%.

Skilled Service Plumber NO ON CALL

Company: Petri Plumbing & Heating

Location: Brooklyn, NY

Posted Jun 30, 2025

Applicants must have a current driver license to drive company vehicle to customer's homes and businesses. All interested candidates must be able to assemble,…

Sous Chef

Company: Planet Hollywood New York

Location: New York, NY

Posted Jun 30, 2025

Education :* Associate's Degree (two year college or technical school). Weigh, measure, and mix ingredients according to recipes or personal judgment, using…

HVAC Service Technician

Company: Quick & Clean HVAC

Location: New York, NY

Posted Jun 30, 2025

Valid driver's license with a clean driving record. Van driving skills for transportation to job sites. Strong mechanical knowledge and troubleshooting skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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