Customer Service Jobs in New York City, NY

Positions 1,374,726 Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Custodian

Company: United Activities Unlimited, Inc.

Location: Staten Island, NY

Posted Aug 15, 2025

Must have a valid drivers license. Pay Range: $17 per hour (\*based on city, state and/ or federal contractual obligations and budgetary allowances)*.

Director of Digital Engagement (CRM/Salesforce)

Company: Fordham University

Location: New York, NY

Posted Aug 15, 2025

Bachelor’s degree in a technology field or a related field. Familiarity with data analysis tools and methodologies, preferably with experience applying these in…

School Security Guard

Company: School Security

Location: New York, NY

Posted Aug 15, 2025

Minimum *2 years security experience*. A security company is hiring *experienced School Security Guards* for school locations in *123rd Street, Manhattan* and *…

Craft Beer Packaging Technician/Canning Line Operator

Company: Iron Heart Canning Company LLC

Location: Brooklyn, NY

Posted Aug 15, 2025

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. Packaging machinery repair and maintenance.

Data Analyst - Pedestrian Ramp Planning

Company: DEPARTMENT OF TRANSPORTATION

Location: Manhattan, NY

Posted Aug 15, 2025

A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science…

Applied Researcher I

Company: Capital One

Location: New York, NY

Posted Aug 15, 2025

Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. In this role, you will:

Project Manager-HVAC

Company: Trystate

Location: Douglaston, NY

Posted Aug 15, 2025

Trystate Mechanical, an HVAC mechanical contractor, is seeking a Project Manager to be responsible for the overall performance of projects by coordinating the…

Sous Chef

Company: NEW YORK ATHLETIC CLUB

Location: New York, NY

Posted Aug 15, 2025

Prepare food to meet the specification of members/guests in a timely manner. Assist with menu planning, and produce high quality plates, including both design…

Customer Service-Bilingual (Bengali OR Hindi OR Ordu)

Company: Equiliem.com

Location: Long Island City, NY

Posted Aug 15, 2025

Perform data entry tasks to update customer information and track service requests. Maintain accurate records of customer interactions and transactions using…

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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