Customer Service Jobs in Other US Location

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Looking for Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Other US Location area.

Principal Solutions Engineer, India & SAARC

Company: Cloudflare

Location: Other US Location

Posted Jan 27, 2025

The Principal Solutions Engineer role is a senior position requiring 14+ years of relevant experience. The role involves being a customer-facing, hands-on technologist with domain expertise across the region. The individual will work with strategic accounts to understand their unique business challenges and priorities, defining short and long-term solution architecture with Cloudflare as a centerpiece. The role also includes building and maintaining long-term technical relationships with key accounts, driving strategic conversations with key stakeholders, and representing Cloudflare externally at various events. Desirable skills include experience interacting with senior executives, understanding of customer network and application architectures, and knowledge of various security solutions.

Senior Data Reliability Engineer

Company: Everbridge

Location: Other US Location

Posted Jan 27, 2025

Everbridge is seeking a motivated and experienced Platform Engineer to join their team. The role involves ensuring the operational availability, security, performance, scalability, efficiency, monitoring, and integrity of Everbridge's data tier. The ideal candidate will have 3+ years of experience in production database and site reliability administration, devops, or SaaS technical operations. They should be proficient with Terraform, Salt, MongoDB, and any CI toolkit. Experience with AWS, coding in at least one programming language, and knowledge of database health monitoring, auditing, alerting, and diagnostics are preferred. Everbridge is an equal opportunity employer committed to fostering a diverse and inclusive work environment.

Head of Design

Company: GoTo Group

Location: Other US Location

Posted Jan 27, 2025

The Head of Product Design at Gojek will lead the design vision across the company's ecosystem, ensuring seamless and memorable user experiences. This role involves defining design strategies, leading a multidisciplinary team, developing brand identity, collaborating with cross-functional teams, championing user-centric solutions, and fostering a culture of excellence and innovation. The ideal candidate should have 10+ years of design experience, with at least 5 years in a leadership role, preferably within tech, mobility, or consumer-facing products. They should possess strong strategic thinking, analytical skills, and a customer-centric mindset.

Customer Success Analyst

Company: insightsoftware

Location: Other US Location

Posted Jan 27, 2025

The job description is for a Renewals Management or Account Management position in the software industry. The role involves handling at-risk customers, creating renewal offers, negotiating contract terms, and maintaining CRM. The ideal candidate should have 2-4 years of experience, knowledge of CRM systems, and ability to work in a fast-paced environment. The position requires working in the evening shift (5:30 PM to 2:30 AM) in Hyderabad, India. Excellent communication skills and a strong focus on customer success are essential. The company values equal employment opportunity and conducts background checks.

Senior Software Developer Engineer in Test

Company: Everbridge

Location: Other US Location

Posted Jan 27, 2025

Everbridge is seeking a highly skilled Software Development Engineer in Test (SDET) with strong JavaScript experience to join their dynamic team. The SDET will design and develop test automation frameworks, collaborate with development teams, and ensure the highest quality of software. Everbridge is a pioneer in the Critical Event Management domain, automating processes to manage critical events that impact people, businesses, and governments, thereby saving lives and assets. The company offers a high-performance culture, opportunities for career growth, and a positive atmosphere that values continuous learning and innovation.

EMEA Accounting Manager

Company: Cloudflare

Location: Other US Location

Posted Jan 27, 2025

The Accounting Manager in Lisbon is responsible for ensuring the company's revenue recognition complies with US GAAP and company policies. This role is both advisory and operational, helping business partners make informed decisions while maintaining accounting compliance. The manager also develops and streamlines processes, stays current on financial accounting developments, and mentors junior team members. Key requirements include a Masters degree in Accounting, 10-15 years of experience, strong understanding of revenue accounting rules, and proficiency in MS Excel.

Network Security Engineer

Company: Cloudflare

Location: Other US Location

Posted Jan 27, 2025

Cloudflare is seeking an experienced Network Security Engineer to join their team. The role involves providing premium-level support to enterprise customers, diagnosing and resolving complex technical issues, and working with Engineering and Product teams to improve products and tools. The ideal candidate should have a minimum of 4 years of experience in network security or technical support, exceptional troubleshooting skills, strong customer service orientation, and proficiency in various network protocols and tools.

Technical Support Specialist, German

Company: NinjaOne

Location: Other US Location

Posted Jan 27, 2025

As a NinjaOne Technical Support Specialist in Berlin, Germany, you will work with a multinational, industry-leading product support team to provide excellent customer experiences. Your responsibilities include prioritizing customer calls and emails, troubleshooting Windows, Mac, and Linux issues, collaborating with various departments to resolve product issues, and creating product or technology training for internal and external teams. The role requires fluency in German and English, excellent communication skills, and at least 2 years of customer service experience. NinjaOne offers flexible working hours, professional growth opportunities, and a supportive work environment.

Product Operations Associate

Company: Crypto.com

Location: Other US Location

Posted Jan 27, 2025

Cryptocom is seeking a Product Operations Associate to coordinate product offerings and manage stakeholder requests. The role involves working with cross-functional teams to improve operational excellence and enhance user experience. The ideal candidate should have strong collaboration skills, attention to detail, and a problem-solving mindset. The company offers a competitive salary, medical insurance, flexible work arrangements, and opportunities for career growth.

Financial Crime Risk Manager

Company: Zopa Bank

Location: Other US Location

Posted Jan 27, 2025

Zopa, a peer-to-peer lending company founded in 2005, has evolved into Zopa Bank, focusing on customer-centric banking. They are seeking an experienced Financial Crime Risk Manager to join their Second Line Financial Crime Risk Team. The role involves developing and maintaining AML/CFT policies, conducting risk assessments, and ensuring controls scale with all products. The ideal candidate should have demonstrable experience in AML/CFT risk management, a deep understanding of UK regulations, strong communication skills, and the ability to work in a fast-paced environment.

Senior Executive, Sales (Klang Valley)

Company: Ninja Van

Location: Other US Location

Posted Jan 27, 2025

The job description outlines responsibilities for Internal Customer Management, Stakeholder Management, and Reporting. The role involves contributing to revenue and objectives, leading sales channels, cultivating a high-performance culture, conducting performance reviews, identifying development programs, fostering trusting relationships, collaborating with stakeholders, and managing a robust territory. The candidate should have a diploma or degree, extensive sales experience, and travel capabilities. Mandarin fluency is an advantage for managing the Chinese market.

QA/QC Coordinator

Company: Radiant Digital

Location: Other US Location

Posted Jan 27, 2025

The job posting is for a QAQC Coordinator position in Sonora, TX. The role involves planning, reviewing, and analyzing quality-related data, identifying problems, and offering resolutions. The coordinator may also conduct statistical studies, implement quality assurance systems, and act in vendor surveillance activities. A diploma is required, with further education such as a Bachelor's degree preferred but not required. No specific certifications are mentioned as required for this position.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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