Customer Service Jobs in Other US Location

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Looking for Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Other US Location area.

Senior Associate, Fraud Strategy Analyst

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One Canada is seeking a Senior Associate Fraud Strategy Analyst for their Toronto office. The role involves developing defenses and policies to mitigate fraud losses while balancing the impact on the customer experience. The successful candidate will deep dive into data, investigate emerging fraud trends, and implement strategies to prevent fraudulent behavior. They will also have the opportunity to work on diverse projects and contribute to a safe and secure customer experience. The role requires 25 years of experience with analytical skills, a bachelor's degree, and the ability to collaborate effectively. Preferred qualifications include experience in fraud strategy analytics and coding skills. Capital One offers a hybrid work environment, comprehensive benefits, and opportunities for professional development.

Lead, Technology Delivery

Company: MassMutual India

Location: Other US Location

Posted Jan 25, 2025

MassMutual India is seeking a seasoned software engineering leader with 8+ years of experience in designing and implementing complex solutions. The role involves leading multiple scrum teams, providing technical expertise, and ensuring software engineering excellence. The candidate should have a strong background in Java Web applications, RESTful Services, JMS, Spring Framework, and AWS Microservices. They should also have experience in API Management Suite Plus and generating technical documentation. MassMutual values diversity, inclusion, and empowers employees to reach their professional and personal goals. The company offers industry-leading pay and benefits, and is a Great Place to Work® certified and India's Best Workplaces in BFSI 2023.

Staff Systems Engineer (Remote/Flexible)

Company: Insulet

Location: Other US Location

Posted Jan 25, 2025

Insulet, a company founded in 2000, is seeking a highly motivated Staff Systems Engineer to join their expanding team. The company is dedicated to improving the lives of diabetes patients with innovative, wearable, waterproof, and lifestyle-accommodating technology. The Staff Systems Engineer will lead systems engineering activities in new product development, serve as a technical lead, and contribute to system definition tasks. The ideal candidate should have experience in Model-Based Systems Engineering (MBSE), medical device experience, and a degree in Systems Engineering, Electrical Engineering, Mechanical Engineering, Computer Science, or Biomedical Engineering. The position offers a competitive salary range and remote work options.

Partner Marketing Manager, LATAM

Company: Qualtrics

Location: Other US Location

Posted Jan 25, 2025

Qualtrics is seeking a Partner Marketing Manager for the LATAM region to drive commercial impact through targeted marketing initiatives with ecosystem partners. The role involves developing and implementing marketing strategies to build and accelerate pipeline in the region. The ideal candidate should have a deep understanding of the Latin American business ecosystem and technology market, strong knowledge of channel marketing programs, and proven ability to develop localized marketing programs. The role offers growth opportunities, a dynamic work environment, and the chance to work with cutting-edge experience management technology.

Partnerships Manager

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One is seeking a Partnerships Manager for a high-performance team focused on driving success in a large co-brand credit card partnership. The role involves managing the day-to-day relationship, owning the roadmap and strategy, and ensuring compliance with the control framework. The ideal candidate will have experience in qualitative and quantitative analysis, strong presentation skills, and the ability to work in a high-pressure environment. The position offers a competitive salary, career progression, and a range of benefits, including a pension scheme, generous holiday entitlement, and private medical insurance. Capital One values diversity and inclusivity, and the company is committed to providing a supportive work environment.

Senior Associate, Underwriting & Valuations Strategy Analyst

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One Canada is seeking a Senior Associate Underwriting & Valuations Strategy Analyst. The role involves deep data analysis, strategy development, and collaboration with various teams. The company offers a hybrid work environment, comprehensive training, and opportunities for growth. Basic qualifications include 25 years of analytical experience, a bachelor's degree, team collaboration skills, and proficiency in SQL, Python, and data visualization tools. Preferred qualifications include underwriting and valuations experience.

Consultant, Cash (Level 1)

Company: Standard Bank Group

Location: Other US Location

Posted Jan 25, 2025

Standard Bank Group is a leading African-focused financial services group, offering a variety of career-enhancing opportunities and the chance to work alongside talented professionals. The company is passionate about creating growth in Africa and bringing meaningful value to clients and communities. The job description involves managing demand from walk-in customers for card and cash-related matters, requiring extensive branch banking experience and a thorough understanding of the bank's policies and procedures. The role demands proficiency in managing bulk cash transactions, ATM operations, and legal aspects of cash handling. Behavioral and technical competencies are also required.

Customer Service Professional II

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description involves handling customer inquiries, building relationships, and providing support for various requests. The role requires an Associates Degree or equivalent and at least one year of customer service experience. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The company values ethical standards, sustainability, and innovation, and the role involves working closely with customers to ensure their products meet the latest requirements.

Senior Technical Consultant

Company: Aptos Retail

Location: Other US Location

Posted Jan 25, 2025

Aptos is seeking a Technical Consultant with expertise in SQL, data integration, and cloud platforms. The role involves working with customers to assist with data integration and implementation activities, designing and developing data integration processes, and collaborating with various teams. Aptos offers a competitive total rewards package and an inclusive culture. The ideal candidate is a big picture thinker with a quality orientation, resourcefulness, and excellent relationship-building skills.

Project Engineer (Appliance)

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description outlines a role that involves project management, client communication, technical assistance, and coordination of laboratory activities. The role requires a university degree in a relevant field and several years of experience in R&D, manufacturing, or testing and certification. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The role involves ensuring product safety, innovation, and business growth, with opportunities for continuous improvement and professional development.

Engineer Project Associate

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description outlines a role that involves determining project scope, developing investigation plans, and communicating with clients to explain benefits and resolve issues. The role requires a degree in engineering or related field, experience in product safety standards, and strong English and Mandarin skills. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The role involves working with smart appliances, protecting them from cyberattacks, and checking incompatibility in smart devices. The company culture encourages collaboration and innovation.

Data Driven | Machine Learning Engineer

Company: Devoteam

Location: Other US Location

Posted Jan 25, 2025

Devoteam is a global leading player in Digital Transformation, with a revenue of €1B. They believe in transforming technology to create value for clients, partners, and employees. They are looking for a Machine Learning Engineer to join their DataDriven Intelligence team. The role involves SQL Python or Scala codesnippets, Spark RDD and Dataset Feature Engineering and Machine Learning, Machine Learning pipelines including package environment configurations, data profiling during training and profile checking, Inference pipelines, CICD pipelines for Anaytics with MLOps, and configuring access to datasets via ML pipelines. Devoteam promotes equal opportunities and actively fights against discrimination, believing that diversity contributes to the creativity, dynamism, and excellence of their organization.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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