Customer Service Jobs in Remote

373,724 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Sr. Account Based Marketing Manager

Company: Niche

Location: Remote

Posted Feb 03, 2025

Niche, a leading school search platform, is seeking an experienced marketing professional with a focus on ABM strategies and field marketing. The role involves developing and executing multichannel ABM strategies, campaign management, field marketing, sales collaboration, data-driven insights, and tech stack optimization. The ideal candidate should have 8+ years of B2B marketing experience, preferably in technology-focused or B2B SaaS environments. The company offers a competitive compensation package, flexible work arrangements, and a comprehensive benefits program. Niche is committed to fostering an inclusive and innovative environment.

Program Director

Company: Bounteous

Location: Remote

Posted Feb 03, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Program Director with extensive project management experience, particularly in Agile methodologies. The role involves leading diverse teams, managing project scope, budget, and timeline, and ensuring client satisfaction. The ideal candidate will have a strong understanding of digital development processes, technologies, and data privacy standards. They will also serve as a Scrum Master, facilitating Agile ceremonies, and managing project risks. The candidate should have excellent communication skills, the ability to resolve conflicts, and experience working in regulated environments. Bounteous values diversity and inclusion, and offers opportunities for continuous learning and career growth.

Senior Software Engineer - AI Code Gen

Company: Datadog

Location: Boston, MA / Remote

Posted Feb 03, 2025

Head of Engineering

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Feb 03, 2025

Senior Product Marketing Manager, Customer Success

Company: Spring Health

Location: Remote

Posted Feb 03, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. The company aims to revolutionize mental healthcare by removing barriers and offering tailored solutions, including therapy, coaching, and medication. Spring Health has raised capital from prominent investors, reaching a valuation of $33 billion. The Senior Product Marketing Manager Customer Success role involves strategic alignment, messaging, cross-functional collaboration, market research, content development, and performance analysis to drive upsell and renewal goals.

Actuarial Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Feb 03, 2025

Accounting and Technology Solutions Advisor

Company: Nava

Location: Remote

Posted Feb 03, 2025

Nava is a consultancy and public benefit corporation that has been working with federal, state, and local government agencies since 2013. They aim to make government services simple, effective, and accessible to all, with a focus on populations that are the least protected. The Accounting Technology and Solutions Advisor role involves bridging the gap between state government accounting practices and technology solutions, ensuring seamless integration and improved efficiency. The ideal candidate should have a minimum of 5 years of accounting experience, strong understanding of financial measurement tools and accounting principles, and experience with budgeting, financial reporting, and compliance with state government regulations.

IT Project Manager 2

Company: Enterprise Mobility

Location: St. Louis, MO / Remote

Posted Feb 03, 2025

Senior Product Marketing Manager

Company: Garner Health

Location: Remote

Posted Feb 03, 2025

Garner Health is a rapidly growing healthcare company backed by top-tier venture capital firms. Their mission is to transform the healthcare economy by delivering high-quality and affordable care for all. They achieve this by helping employers restructure their healthcare benefits to provide clear incentives and data-driven insights, guiding employees to higher quality and lower cost healthcare providers. This results in better health outcomes for patients while rewarding doctors for practicing well rather than performing more procedures. Garner Health is currently seeking an experienced sales leader to head their Provider Sales function, with responsibilities including building out the distribution model, closing new deals, growing the brand, and achieving annual sales goals. The ideal candidate should have 8+ years of sales leadership experience, a deep understanding of value-based care, and a commitment to Garner's mission.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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