Customer Service Jobs in Remote

Positions 374,120 Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Backend Engineer II - Tools and Automation

Company: Gametime United

Location: Remote

Posted Nov 29, 2025

Gametime is seeking a Senior Backend Engineer II to lead the Tools and Automation team. The role involves designing and architecting AI and automated systems, owning critical backend systems, driving end-to-end delivery, leading cross-functional execution, providing technical stewardship and mentorship, and influencing beyond code. The ideal candidate should have experience in AI-agentic automation, workflow automation, backend development, system design, API development, event-driven systems, databases, and AI fluency.

Enterprise Account Executive - Acquisition

Company: Grafana Labs

Location: Remote

Posted Nov 28, 2025

Grafana Labs is seeking an experienced Enterprise Account Executive based in the UK to prospect and close new business across the UKI region. The role involves meeting sales goals, outbound prospecting, managing the sales process, and becoming an expert in the company's products. The ideal candidate has 5+ years of technical sales experience, a history of goal achievement, and excellent communication skills. Familiarity with open source technology, Salesforce, and sales methodologies like MEDDPICC is a bonus.

Staff Technical Program Manager

Company: Mozilla

Location: Remote

Posted Nov 28, 2025

Mozilla's mission to improve the internet through innovation and privacy-focused initiatives is highlighted, with a focus on security, diversity, and empowering users. The job posting emphasizes collaboration, technical leadership, and alignment with Mozilla's core values.

Strategic Account Executive - Oil and Gas

Company: Armada

Location: Remote

Posted Nov 29, 2025

The Strategic Account Executive role at Armada AI is a pivotal position driving growth across high-value industries. It requires a blend of strategic sales acumen, deep client engagement, and solution-oriented selling to position Armada's edge computing and AI solutions. The role involves building strong relationships with C-level decision makers, delivering tailored solutions, and expanding Armada's market presence through long-term trusted partnerships.

Sales Development Representative

Company: Mercury

Location: Remote

Posted Nov 28, 2025

Mercury is a profitable high-growth startup empowering founders and finance teams with advanced tools. The role requires a driven salesperson passionate about fintech, with competitive compensation and a focus on collaboration and innovation.

Director of Account Management

Company: SmartLight Analytics

Location: Remote

Posted Nov 28, 2025

The Director of Account Management role at SmartLight Analytics involves managing client relationships, providing data analytics insights, and collaborating with cross-functional teams to deliver high-quality healthcare data analytics solutions. The ideal candidate should have a strong background in healthcare analytics, experience in account management, and excellent communication skills.

Manager, Software Engineering - Collaboration Tools

Company: Figma

Location: Remote

Posted Nov 28, 2025

The Engineering Manager for Collaboration Tools at Figma will own the end-to-end success of Figma Slides and FigJam, two products that transform brainstorming, development, and presentation through real-time collaboration. The role involves managing engineering teams, partnering with product, design, data, marketing, and GTM to drive growth, and fostering a culture of innovation. The ideal candidate will have 4+ years of experience leading teams, experience managing managers, and a track record of growing product lines. Figma offers competitive compensation and benefits.

Technical Account Manager

Company: Aptible

Location: Remote

Posted Nov 29, 2025

Aptible is a company that simplifies cloud infrastructure for developers. They value diversity and inclusion, and their Technical Account Managers help SMB customers realize the full value of Aptible. The role involves onboarding, support, and retention, with a focus on building relationships and driving revenue.

Branch Manager

Company: RWM Home Loans

Location: Remote

Posted Nov 28, 2025

The job overview describes the role of a Branch Manager at RWM, focusing on driving strategic direction, developing sales strategies, recruiting and mentoring a high-performing team, and collaborating cross-functionally to expand business and RWM's impact in the mortgage industry.

Mortgage Loan Officer

Company: RWM Home Loans

Location: Remote

Posted Nov 28, 2025

The job overview describes a position for an experienced mortgage loan officer who can deliver personalized service, educate clients, ensure compliance, build relationships, and leverage technology. The role requires a current NMLS license, knowledge of various loan types, a bachelor's degree, and proficiency in originator software. The compensation is commission-based, ranging from $50,000 to $300,000+.

Senior Data Scientist

Company: Analytica

Location: Remote

Posted Nov 28, 2025

Analytica is seeking a Senior Data Scientist to remotely support a high-profile financial regulatory client. The role involves serving as a technical lead, supporting the project manager, coordinating user stories, and developing internal analytics. The company offers competitive compensation, benefits, and opportunities for growth.

Director of Product Security

Company: Netwrix

Location: Remote

Posted Nov 28, 2025

Netwrix is seeking a hands-on Director of Product Security to lead a global team and oversee secure development and operation of their product portfolio. The role involves strategic leadership, driving DevSecOps practices, managing product vulnerability programs, and collaborating with engineering teams. The ideal candidate will have deep expertise in application and product security, experience with compliance frameworks, and a passion for embedding security into the software engineering process.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages

© 2026 Job Transparency. All rights reserved.