Customer Service Jobs in Remote

Positions 374,120 Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Implementation Architect - LegalWorks

Company: Tonkean

Location: Remote

Posted Nov 28, 2025

Tonkean is a customizable process experience platform that enables organizations to create intelligent automations, integrate with various apps and systems, and democratize access to innovative technologies. The LegalWorks solution automates key areas of legal processes, providing AI-powered custom portals, intelligent request and contract routing, matter management, and policy approvals. The Implementation Architect role focuses on deep discovery, design, and mentoring to ensure high levels of process adoption and alignment with customer needs.

Customer Account Specialist

Company: First Advantage

Location: Remote

Posted Nov 27, 2025

The Customer Account Specialist role at First Advantage involves building and maintaining strong relationships with small business accounts, providing timely support, and collaborating with various internal departments to ensure customer satisfaction and loyalty. The position requires excellent communication skills, Salesforce proficiency, and the ability to manage multiple tasks effectively.

Compliance Analyst - BSA/AML

Company: Found

Location: Remote

Posted Nov 27, 2025

Found is a company that provides banking services for self-employed individuals, offering tools to automate taxes and expense tracking. They are looking for kind, resourceful, and passionate people to join their team and build a safety net for self-employment. The Compliance Lead role involves assisting with tracking and responding to Requests for Information, preparing monthly reports, conducting BSA/AML transaction monitoring, and performing KYC customer due diligence reviews.

Principal Software Engineer - Salesforce

Company: Blackbaud

Location: Remote

Posted Nov 27, 2025

The job posting is for a Principal Salesforce Engineer to lead Salesforce projects, focusing on revenue management. The role involves technical design, development, and implementation of solutions using Salesforce technologies. The ideal candidate should have 5+ years of experience with Salesforce development, strong analytical skills, and excellent communication abilities.

Workflow Automation Engineer

Company: Trafilea

Location: Remote

Posted Nov 27, 2025

Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on using data-driven strategies to scale their businesses and have their own online community dedicated to promoting body positivity. Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Senior Customer Success Manager

Company: Athennian

Location: Remote

Posted Nov 28, 2025

Athennian is a company that helps legal, finance, and tax teams manage business entity and corporate structure information. They are looking for a Senior Customer Success Manager to own a book of business, develop relationships with strategic customers, and drive growth and retention. The role requires relationship management, communication, organization, influence, agility, and strategic thinking. Success is measured by NRR, gross retention, expansion, individual and team performance, and customer advocacy.

Sales Enterprise Account Executive - Social Impact

Company: Blackbaud

Location: Remote

Posted Nov 27, 2025

This job posting outlines the role of an Account Executive for Blackbaud's Enterprise Sales Team, detailing responsibilities such as managing sales activities, collaborating with partners, and building client relationships. It emphasizes qualifications like 8+ years of experience in SaaS sales and highlights Blackbaud's commitment to diversity, remote work flexibility, and comprehensive benefits.

Linux Desktop & Devices Support Engineer

Company: Canonical

Location: Remote

Posted Nov 27, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on customer success and technical support. The company offers a globally remote role for a Linux Engineer/Administrator to support customers using Ubuntu and open source products. The role involves investigating and resolving customer issues, participating in training sessions, and contributing to knowledge base articles.

Platform Engineer - Staff

Company: Blackbaud

Location: Remote

Posted Nov 27, 2025

The platform engineer role involves supporting Windows systems infrastructure, automating tasks, using IaC tools, collaborating with teams, and staying updated on industry trends. The ideal candidate should have 2+ years of experience with Windows systems, knowledge of cloud platforms, experience with IaC tools, and proficiency in programming languages like Python and PowerShell.

Senior Partnerships Manager - Host Payouts

Company: Airbnb

Location: Remote

Posted Nov 27, 2025

The Senior Partnerships Manager Host Payouts role at Airbnb involves driving the vision and execution of the partner network supporting host payouts across 200+ markets. The role focuses on strategic partner leadership, relationship management, and global payments strategy to ensure reliable, efficient, and compliant payouts to hosts.

Product Designer

Company: SQUIRE

Location: Remote

Posted Nov 28, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company offers a suite of products for barber management and booking, and is seeking a Product Designer to collaborate with cross-functional teams and design intuitive experiences.

Technical Account Manager

Company: Megaport

Location: Remote

Posted Nov 27, 2025

Megaport is a global leader in Network as a Service (NaaS) that has transformed the way businesses connect to the cloud, data centers, and each other. The company is headquartered in Brisbane and has a collaborative, supportive, and fun team culture. They are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join their global team and act as a strategic technical advisor to key enterprise customers and partners, ensuring their success with Megaport's services.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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