Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

GenAI Architect

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 24, 2025

Cloud SRE

Company: Smile Digital Health

Location: Remote

Posted Jan 24, 2025

Smile Digital Health is a company dedicated to improving global health through innovative data solutions. Their FHIR-based platform enables healthcare stakeholders to collect and exchange data, impacting over 20 countries. They were ranked 19th on Deloitte's Technology Fast 50 Ranking for 2024. The company is seeking a Cloud SRE to support building, operating, and automating infrastructure services on Azure and AWS, ensuring high reliability and performance. The role involves collaborating with security operations teams, developing multitenant service offerings, and maintaining cost utilization tracking. The ideal candidate should have expertise in cloud service providers, Kubernetes, Openshift, Kafka, Elastic stack, and security compliance best practices.

Territory Sales Representative - HOFFMAN

Company: nVent

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

Software Engineer, Front End

Company: Meta

Location: Remote

Posted Jan 24, 2025

CRM/Marketing Operations Executive

Company: Reach plc

Location: Remote

Posted Jan 24, 2025

Reach Plc is seeking a CRM/Marketing Operations Executive for a fully remote role with occasional travel to Canary Wharf, Birmingham, and Manchester hubs. The role involves supporting customer acquisition and growth across multiple channels, building templates, creating customer segments, designing automated customer journeys, managing customer data, and creating reports. The ideal candidate should have prior experience in push messaging and email marketing, strong spreadsheet skills, a basic understanding of customer lifecycle principles, and familiarity with GDPR. The company offers a competitive salary, pension scheme, 25 days holiday, enhanced family leave, wellbeing support, and career development opportunities.

Programme Manager - Public Safety

Company: NEC Software Solutions

Location: Remote

Posted Jan 24, 2025

NEC Software Solutions is seeking a Programme Manager for a Public Safety Programme. The role involves leading and delivering the programme, managing the Programme Plan, and ensuring client satisfaction. The ideal candidate should have a degree, IT service delivery experience, and excellent communication skills. NEC offers a competitive benefits package, including private medical cover, pension scheme, and flexible benefits. The company is an equal opportunities employer and is committed to supporting candidates with accessibility needs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages