Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Software Engineer II, AI Research

Company: Formation Bio

Location: Remote

Posted Jan 24, 2025

Formation Bio, a tech and AI-driven pharma company, is seeking a Senior Software Engineer for its Applied AI Research squad. The role involves integrating cutting-edge AI technologies into the drug development pipeline, focusing on developing practical AI solutions like Machine Learning Models and Large Language Models (LLMs). The engineer will lead the design and implementation of these AI-driven systems, collaborating with a multidisciplinary team. The company, backed by prominent investors, aims to revolutionize the pharma industry by accelerating all aspects of drug development and clinical trials.

Regional Accountant - Argentina

Company: dLocal

Location: Remote

Posted Jan 24, 2025

dLocal is a global payments technology company that enables major brands to collect payments in 40 emerging markets. They offer a flexible remote-first culture with benefits and opportunities for international career growth. They are seeking a Regional Accountant based in Argentina for the Operational Accountant team. The role involves reconciliations, account analysis, reporting, control, and business process analysis. Required skills include a Bachelor's degree in Accounting, attention to detail, 3+ years of accounting experience, knowledge of accounting imputations, good communication skills, understanding of US GAAP/IFRS, advanced Excel skills, ERP experience, and fluency in English.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Senior National Security Solution Architect (SSA) for a field-based technical pre-sales role. The role involves developing comprehensive security solutions for CDW customers, providing consultative guidance, and fostering strategic relationships to drive business growth. Key responsibilities include being a Subject Matter Expert (SME) in cloud security programs, addressing complex customer problems, collaborating with delivery teams, and offering consultative guidance. Required qualifications include a Bachelor's Degree, minimum of five years in technical pre-sales or post-sale delivery, and extensive cloud expertise, cybersecurity knowledge, and compliance understanding. The role demands strong problem-solving skills, customer focus, sales acumen, and project management abilities.

Associate Consulting Engineer- Azure

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a best-in-class training program for Associate Consulting Engineers (ACEs). ACEs will participate in a milestone-based program, gaining valuable on-the-job skills and collaborating with top technology professionals. The role involves driving architecture and delivering customer solutions on the Microsoft Azure Platform, participating in pre-sales activities, planning, design, implementation, operations, and consulting. CDW values collaboration, integrity, inclusivity, and personal growth, providing opportunities for hands-on experience with leading-edge technology and career advancement. The ideal candidate should have a degree in a relevant field, practical experience, and certifications. CDW is a Fortune 200 leader committed to fostering an environment that supports work-life balance and professional development.

Middle DevOps Engineer (computer vision), #38828

Company: ELEKS

Location: Remote

Posted Jan 24, 2025

ELEKS DevOps Office is seeking a Middle DevOps engineer with 3+ years of experience. The ideal candidate should have hands-on experience with GCP, knowledge of CICD systems, and experience with Kubernetes, Docker, Helm, Argo CD, and GitLab. Python, Linux, and excellent communication skills are also required. Responsibilities include developing airgapped installation workflows, automating custom ISO images, deploying containerized applications, and building CICD pipelines. ELEKS offers close cooperation with clients, business trips, challenging tasks, competence development, and a dynamic environment with low bureaucracy.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The Category and Brand Management team collaborates with various departments to develop partner marketing strategies, increase market share, and drive revenue. The Senior Brand Manager acts as a product expert, channel leader, and strategic partner, managing product sales, profitability, and awareness. Key responsibilities include engaging with strategic partners, analyzing industry information, developing marketing plans, and providing comprehensive reporting. Required qualifications include strong communication skills, business acumen, and a proven track record of driving results. CDW values diverse perspectives and offers a supportive culture with opportunities for career growth.

Sr. Backend Engineer

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is seeking a Senior Engineer to join their team and help build a comprehensive tool for understanding and protecting their customers' employees from cyber threats. The role involves shaping engineering teams, working on backend and distributed systems, and maintaining high-throughput systems. The ideal candidate is passionate about solving customer problems, comfortable with uncertainty, and has excellent communication skills.

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a highly experienced Senior Manager, Internal Audit. The role involves managing and overseeing financial, operational, and compliance audits, leading the execution of the internal audit plan, and collaborating with key business partners. The ideal candidate should have extensive internal audit experience, excellent communication skills, and a professional certification like CPA or CIA. CDW values innovation, continuous growth, and fosters an environment that embraces collaboration, integrity, inclusivity, and individuality.

Automation Engineer - Medior

Company: Kyndryl

Location: Hoofddorp, Netherlands / Remote

Posted Jan 24, 2025

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The Category and Brand Management team collaborates with various departments to develop partner marketing strategies, increase market share, and drive revenue. The Senior Brand Manager acts as a product expert, channel leader, and strategic partner, managing product sales, profitability, and awareness. Key responsibilities include engaging with strategic partners, analyzing industry information, developing marketing plans, and providing comprehensive reporting. Required qualifications include strong communication skills, business acumen, and a proven track record of driving results. CDW values diverse perspectives and offers a supportive culture with opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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