Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Director of Engineering, Partnerships

Company: Greenlight Financial Technology

Location: Remote

Posted Jan 24, 2025

Greenlight, a leading family fintech company, is seeking an experienced Director of Engineering to lead its Partnerships engineering team. The role involves setting technical and strategic direction, managing multiple teams, driving engineering best practices, and ensuring the reliability and scalability of the core partner platform. The ideal candidate should have 15+ years of software development experience, with at least 5+ years managing teams, and experience in managing both backend and frontend platforms. Greenlight offers a competitive compensation package, including a discretionary performance bonus, equity rewards, and comprehensive benefits.

Solution Engineer

Company: insightsoftware

Location: Remote

Posted Jan 24, 2025

Insightsoftware is a global provider of financial solutions for the Office of the CFO. They offer comprehensive solutions across financial planning and analysis, accounting, and operations. The company is seeking a Solutions Engineer to handle product demonstrations, presales support, and partner enablement for their budget consolidation business unit. The ideal candidate should have a consulting mindset, technical expertise, and excellent communication skills. The role is remote-based and requires a Bachelor's degree in a related field, at least 3 years of experience in a sales engineering or solutions consulting role, and proficiency in EPM and/or ERP platforms.

Product Counsel

Company: Vetcove

Location: Remote

Posted Jan 24, 2025

Vetcove, a rapidly growing eCommerce platform for veterinary supplies, is seeking a skilled Product Counsel. The ideal candidate will have a strong legal background in technology transactions, intellectual property, privacy, and regulatory compliance. They will review and negotiate contracts, provide legal advice, contribute to Vetcove's privacy program, and develop customer-facing documentation. The role offers a competitive salary, comprehensive benefits, and the opportunity to work remotely within the USA. Vetcove is committed to diversity and inclusion, and is dedicated to providing a work environment free from discrimination.

Senior Developer - Java Full Stack with Mobile Development Experience

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Software Engineering - Developer with 10+ years of IT experience, particularly in application design, development, and modernization. The role involves designing, developing, and implementing cutting-edge software solutions, with opportunities to architect solutions, test code, and deploy CI/CD pipelines. The candidate will work on application modernization projects, collaborate with various teams, and provide work estimates. Kyndryl values diversity and offers benefits, learning programs, and a platform for volunteering. The role offers opportunities for career growth, with potential to advance to Principal Engineer or Vice President of Software.

Growth Marketing Manager

Company: insightsoftware

Location: Remote

Posted Jan 24, 2025

Insightsoftware, a global provider of financial solutions, is seeking a Growth Marketing Manager for their Tax suite of products. The ideal candidate will develop strategic marketing plans, manage campaigns, and collaborate with various teams to drive growth. The role requires experience in B2B software, marketing automation skills, and proficiency in sales and marketing tools. The company values equal employment opportunity and offers a high-energy, high-performance global team environment.

Technical Writer

Company: Interos Inc

Location: Remote

Posted Jan 24, 2025

Interos, a supply chain risk intelligence company, is seeking a Technical Writer to join their Product & Technology team. The role involves creating comprehensive, engaging, and user-friendly documentation for both external customers and internal teams. The Technical Writer will collaborate with various teams to ensure documentation aligns with organizational goals and user needs. Essential duties include creating user manuals, release notes, API guides, FAQs, quick-start guides, knowledge base articles, and internal team documentation. The ideal candidate should have a Bachelor's degree in a relevant field, 3+ years of experience in technical writing for SaaS products, and a basic understanding of SaaS, APIs, and related technologies.

Senior Counsel

Company: Vetcove

Location: Remote

Posted Jan 24, 2025

Vetcove, a rapidly growing eCommerce platform for veterinary supplies, is seeking a Senior Counsel with extensive legal experience in corporate governance, compliance, and commercial transactions. The ideal candidate will provide strategic legal counsel, draft and negotiate contracts, identify and mitigate legal risks, and collaborate with cross-functional teams. Vetcove offers a comprehensive benefits package, including remote work, medical insurance, 401k contribution, and equity. The base pay range is $180,000 - $230,000 per year, with additional bonus and equity. Vetcove is committed to creating a diverse and inclusive workplace.

Senior Site Reliability Engineer

Company: Greenlight Financial Technology

Location: Remote

Posted Jan 24, 2025

Greenlight, a leading family fintech company, is seeking a Senior Site Reliability Engineer to ensure the smooth operation of their platforms and services. The role involves working collaboratively across engineering disciplines, implementing monitoring and alerting, and enhancing services for increased availability and scalability. The company offers competitive compensation, comprehensive benefits, and a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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