Customer Service Jobs in Remote

373,650 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Software Engineer - Backend

Company: Synack

Location: Remote

Posted Nov 20, 2025

Synack is a Penetration Testing as a Service platform that discovers assets, tests for vulnerabilities, and provides continuous penetration testing and vulnerability management. They have uncovered over 71,000 exploitable vulnerabilities, protecting Global 2000 customers and US agencies. Synack is seeking a Senior Software Engineer Backend with AI expertise to develop their Red Team platform, build high-performance software, and collaborate with cross-functional teams.

Software Engineer, Cloud - Sustaining Engineering

Company: Canonical

Location: Remote

Posted Nov 20, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring a Software Engineer for Sustaining Engineering to work on Linux-based software-defined infrastructure and applications, covering various layers of the stack. The role involves troubleshooting, fixing issues, and collaborating with upstream communities.

Alliances Marketing Manager

Company: Megaport

Location: Remote

Posted Nov 20, 2025

Megaport is a global leader in Network as a Service (NaaS) that has transformed the way businesses connect to the cloud, data centers, and each other. The company is headquartered in Brisbane and has a collaborative, supportive, and fun team culture. Megaport is seeking an Alliances & Vertical Marketing Manager to lead joint marketing efforts with key strategic partners and develop cobranded content.

Solutions Engineer

Company: Smartcat

Location: Remote

Posted Nov 20, 2025

This text describes the role of a Solutions Engineer at Smartcat, emphasizing their responsibilities as technical leaders in presales and postsales journeys. It highlights collaboration with cross-functional teams, driving product growth, and delivering scalable solutions aligned with customer business needs. The role requires expertise in technical presales, AI technologies, and enterprise systems, with opportunities to influence product development and strengthen customer relationships.

Public Sector Account Executive

Company: EDB

Location: Remote

Posted Nov 20, 2025

The role is for a Public Sector Account Executive in Germany, responsible for developing and executing sales plans, generating new ARR license revenue, and building strong relationships with key decision makers in the Public Sector and Government markets. The candidate should have 5+ years of enterprise software sales experience in the Public Sector and Government verticals, a track record of successful selling, and strong communication and presentation skills.

Sales Commercial Account Executive - Social Impact

Company: Blackbaud

Location: Remote

Posted Nov 19, 2025

This job posting highlights a sales role at Blackbaud with competitive compensation, remote-first work flexibility, comprehensive benefits, and opportunities for career growth. The company emphasizes diversity, equity, and a supportive work environment with clear performance expectations.

VP of Business Development - Healthcare

Company: Red Cell Partners

Location: Remote

Posted Nov 20, 2025

Trase Systems, co-founded in 2023 by Joe Laws and Grant Verstandig, is an AI company that empowers enterprise leaders to deploy, manage, and optimize AI solutions. They specialize in bridging the last mile of AI adoption, driving efficiency and cost savings. Trase is a leader in AI Agent innovation and is developing mission-critical agentic applications in industries such as healthcare, oil & gas, and national security. They are seeking a VP of Business Development for Healthcare Providers with 15+ years of experience to lead commercial and operational efforts within hospitals and health systems.

Backend Engineer - Core Tech

Company: Stripe

Location: Remote

Posted Nov 20, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow their revenue. The company is focused on increasing the GDP of the internet and provides a wide range of infrastructure services to support its products and services. Stripe values collaboration, customer obsession, and building a great customer experience for internal and external teams.

Software Engineer - L3 Support

Company: Canonical

Location: Remote

Posted Nov 20, 2025

Canonical seeks a Software Engineer L3 Support to contribute to open source projects, working remotely with global teams. The role involves troubleshooting, bug fixes, and collaboration with upstream communities, offering flexibility and professional growth opportunities.

Senior Staff Software Developer - Booking Group

Company: Jane App

Location: Remote

Posted Nov 20, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for managing practices. They value growth, collaboration, and a growth mindset. The Senior Staff Developer role involves leading technical decisions, mentoring others, and shaping the company's technical direction.

Vice President - Marketing

Company: Relay Graduate School of Education

Location: Remote

Posted Nov 20, 2025

Relay Graduate School of Education is seeking a Vice President of Marketing to lead the institution's comprehensive marketing strategy, drive enrollment, and grow brand visibility. The role involves strategic marketing leadership, brand messaging, communications, and team development. The ideal candidate should have 8+ years of marketing experience, a proven track record in integrated marketing strategies, and a strong commitment to educational equity.

Relationship Manager

Company: Skyrocket Studios

Location: Remote

Posted Nov 19, 2025

The text describes a client relationship management role focused on building strong client relationships, providing strategic consulting, managing accounts, upselling/cross-selling, project management, and delivering presentations. It emphasizes the importance of excellent communication, analytical skills, industry knowledge, and a proactive approach to problem-solving.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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