Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Mainframe z/OS System Administration

Company: Kyndryl

Location: Gurgaon, India / Remote

Posted Jan 24, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are committed to creating a more equitable, inclusive world. The Infrastructure Specialist role involves contributing to current projects, analyzing problems, offering solutions, and long-range strategic planning of IT infrastructure. This role requires 5+ years of experience in z/OS System Administration and hands-on expertise in various z/OS components. Kyndryl offers opportunities for growth, continuous learning, and a supportive work environment.

Product Partnerships Lead

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Research Scientist, Evidera - Epidemiology and Data Analytics

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is offering a remote-based opportunity as an Independent Principal Investigator within their Evidera business. The role involves overseeing all aspects of delivery for retrospective, cross-sectional, and prospective studies, including strategic consultation and use of best methods to address research needs. The successful candidate will be responsible for a large project portfolio, innovating scientifically, and producing high-quality output. They will also assume significant responsibilities for sales targets and client development. The position requires a Masters or Doctorate degree in epidemiology or a related field, along with relevant professional experience in the health industry or consulting environment. Advanced understanding of statistics and quantitative methods in pharmacoepidemiology is essential, along with computer software skills in Microsoft Word, Excel, PowerPoint, and Outlook. The role involves supervisory duties, and personal skills required include being inquisitive, detail-oriented, effective communicator, and able to build strong relationships with clients and colleagues. Thermo Fisher Scientific offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Machine Learning Product Manager, Shopping (Remote-Eligible)

Company: Capital One

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Capital One Shopping is seeking a Product Manager with a strong background in data-driven product development. The ideal candidate will have experience in using SQL for data analysis, a customer-centric mindset, and the ability to lead teams in designing and delivering data platform features. The role involves understanding enterprise data requirements, prioritizing stakeholder needs, and creating a product vision. Basic qualifications include a Bachelor's Degree, at least 3 years of digital product management experience, and proficiency in SQL. Preferred qualifications include a degree in Computer Science or Engineering, an MBA, and experience with A/B testing and understanding technical aspects of web and mobile platforms.

Sports Content Coach

Company: GANNETT

Location: Evansville, IN / Remote

Posted Jan 24, 2025

The Center for Community Journalism (CCJ), part of the USA TODAY Network, is recruiting a Sports Content Coach. The ideal candidate should be an experienced journalist capable of editing copy, coaching writers, and managing sports journalists. The CCJ comprises over 100 medium- and small-sized newspapers and websites across the US, covering local sports from high school to major conference levels. The role involves leading a team of writers, managing them, teaching time management, and identifying winning story ideas. The position is remote, except for Alaska, Hawaii, or USA TODAY headquarters in McLean, Va. Requirements include a bachelor's degree in communications, journalism, or related field, at least 3 years of news organization experience, strong news judgment, communication skills, and the ability to work in a fast-paced environment. The annualized base salary ranges from $51,300 to $62,500.

Compliance Specialist III

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior Specialist to support their mission in ensuring compliant, timely, and efficient movement of imports and exports. The role involves staying updated on pertinent regulations, monitoring shipments, and collaborating with various functional areas. The ideal candidate should have a consistent track record in global trade, supply chain, or logistics, and possess strong organizational and time management skills. The company offers resources and opportunities for significant contributions to the world.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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