Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Enterprise Security Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking an experienced Enterprise Security Engineer (P3) to evolve and mature its enterprise security. The role involves consulting with business units, maturing a growing team, performing threat modeling, architectural reviews, and risk assessments, and developing security standards. The ideal candidate should have 5+ years of experience in information security, minimum 3 years in enterprise security/security engineering, and expertise in OS and endpoint security, threat modeling, and log analysis. The position is remote, based in Ireland or UK, with occasional travel. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings. The company values diversity, equity, and inclusion.

Account Manager, Demand

Company: Liftoff

Location: London, United Kingdom / Remote

Posted Jan 24, 2025

Liftoff, a leading growth acceleration platform for the mobile industry, is seeking an Account Manager for its Demand team in London. The role involves growing advertiser spend, expanding the Demand team, and fostering valuable advertiser partnerships. The ideal candidate should be a Russian speaker, with strong negotiation skills, understanding of data analysis, and client-facing experience. They should be able to lead customer communication, collaborate with cross-functional teams, and identify revenue opportunities. The role requires 2-3 years of relevant sales experience, a BS/BA degree, and willingness to travel. Liftoff offers a full compensation package including equity and benefits.

Environmental Services Engineer/Scientist

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos, a technology-focused solutions provider, is seeking an Environmental Services Engineer/Scientist. The role involves working in a team, conducting due diligence and environmental reviews, and supporting Independent Engineering and Owner's Advisory services. The ideal candidate should have a Bachelor's degree in engineering or related field with 8+ years of experience in power generation facilities or oil and gas industries. They should possess strong knowledge in environmental issues, air quality permitting, and client relations. Leidos offers career advancement, growth opportunities, and a competitive compensation package.

Senior Software Developer

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Director, Finance

Company: Kairos Power

Location: Albuquerque, NM / Remote

Posted Jan 24, 2025

Customer Support Strategy, Planning & Insights Manager

Company: Airtable

Location: Remote

Posted Jan 24, 2025

Airtable, a no-code app platform, is seeking a strategic planner with 7+ years of experience in Sales Strategy & Ops, Support Ops, Revenue Ops, or management consulting. The role involves leading strategic and budget planning, designing dashboards, conducting deep-dive analyses, and developing predictive models. The candidate should be an exceptional communicator, strong in Excel and analytical tools, and have experience translating business needs into technical requirements. Airtable is an equal opportunity employer, committed to diversity and providing reasonable accommodations.

Engineering Manager, GitLab Delivery - Release

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking an Engineering Manager for GitLab Delivery - Release. The role involves building a world-class team, maintaining an environment for team success, and partnering with a Product Manager to connect business goals with engineering solutions. Key responsibilities include hiring, guiding release orchestration, managing agile projects, and ensuring the security, performance, and scalability of the release process. The ideal candidate will have experience leading software delivery, strong technical background, and excellent cross-functional collaboration skills.

Cyber Security Advisor

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Kyndryl is seeking a security engineer to work in the SOC (Security Operation Center). The role involves completing proposal, implementation, and operation phases of small and medium-sized projects in SOC solutions. The candidate should have a customer-oriented mindset, leadership skills, and be able to communicate effectively. At least 5 years of experience in a specific security area is required, along with business level Japanese N1 and English. Kyndryl values diversity and inclusivity, offering opportunities for growth and innovation with state-of-the-art resources and Fortune 100 clients.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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