Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Lead, Payroll

Company: Kyndryl

Location: Manila, Philippines / Remote

Posted Jan 24, 2025

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 24, 2025

Principal FSA

Company: CDW

Location: Remote

Posted Jan 24, 2025

Field Service Engineer - Electrical Heat Tracing Installations

Company: nVent

Location: Warsaw, Poland / Remote

Posted Jan 24, 2025

The company is seeking innovative individuals to join their organization, which aims to make the world safer through the connection and protection of clients using innovative electrical solutions. The role primarily involves overseeing construction projects in Poland, with potential support for other European Western constructions. Responsibilities include quality control, installation, and maintenance of technological systems, project management, client communication, and reporting. The ideal candidate should have 2-3 years of relevant industry experience, SEP E and D certifications, and proficiency in Polish and English. The company offers benefits such as holiday bonuses, private medical care, NNW insurance, meal vouchers, internal and external training, stock purchase program, language courses, a company car, and opportunities for career growth in a global, dynamic environment.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 24, 2025

Senior Principal Product Manager, API & Extensibility

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Atlassian is offering a remote Senior Principal Product Manager position for API and Extensibility. The role involves leading the development and execution of the API and Extensibility strategy, collaborating with cross-functional teams, and setting OKRs. The ideal candidate should have 10 years of product management experience in B2B SaaS companies, strong API development and strategy implementation experience, and technical fluency. Atlassian values diversity and offers competitive compensation and benefits. The role requires the candidate to be located in the PST time zone.

Technical Architect - Microsoft Education

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Microsoft EDU Technical Architect to drive technical strategy for their education portfolio. The role involves designing capabilities, collaborating with product development teams, and working on POCs and projects to enhance solutions. Key responsibilities include building POCs, assessing delivery processes, designing tooling automations, and evangelizing core technologies. The ideal candidate should have 3+ years managing a technical team, a Bachelor's degree in Computer Science or related field, and familiarity with Microsoft for Education admin console and APIs. CDW offers a culture of collaboration, career growth, and diversity, with opportunities to work with large schools and state-level organizations.

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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