Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Engineering Manager - Ads Retrieval

Company: Reddit

Location: Remote

Posted Jan 24, 2025

Reddit, a vast community platform with over 100,000 active communities and 97M daily active users, is seeking an Engineering Manager for Ads Retrieval. The role involves leading a team of ML engineers to develop large-scale retrieval systems and models, setting technical vision, and collaborating with cross-functional teams. The ideal candidate should have 2+ years of engineering management experience, 6+ years of industry experience in large-scale ML, and hands-on expertise with ML frameworks. Benefits include comprehensive healthcare, 401k matching, workspace benefits, and flexible vacation. The base pay range is $230,000—$322,000 USD.

Senior Manager, Value & Access - UK & EU

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior Manager - Value & Access, UK & Europe. The role involves developing and implementing market access strategies for the Binding Site's diagnostic portfolio and pipeline products in the UK and EU. The ideal candidate will have a degree in a life science, health economics, health policy, or related field, along with 5+ years of experience in reimbursement and managed care in the pharma, medical device, or IVD industry. Key responsibilities include driving reimbursement strategies, leading patient-centered outcome evidence generation, coordinating HTA strategies, and collaborating with external stakeholders. The role requires strong communication skills, project management, and the ability to travel up to 20%.

Sales Support Specialist

Company: The Los Angeles Times

Location: El Segundo, CA / Remote

Posted Jan 24, 2025

Quality and Continuous Improvement - Design - Japan

Company: Hitachi Energy

Location: Remote

Posted Jan 24, 2025

The role involves establishing and maintaining a Quality culture within the organization, acting as a role model for Quality and Continuous Improvement, and influencing employees to support these strategies. The individual will also drive the organization towards a learning culture, enhancing lessons learned and best practices. They will support audit management, project execution teams, and factories in enhancing production processes to meet Japanese utilities expectations. The role requires an Engineering degree, Quality Management Systems knowledge, understanding of Japanese market requirements, proficiency in English, extensive industry experience, and familiarity with Hitachi Energy's core values of safety and integrity.

Distribution Manager, Southern Europe (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Distribution Manager for Southern Europe. The role involves driving new business opportunities with partner networks, building territory plans, and developing partnerships to achieve growth. The ideal candidate should have 5+ years of experience in channel/distribution sales, preferably in cybersecurity, with excellent networking skills and the ability to influence C-level decision-makers. The position offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs. CrowdStrike is committed to fostering a diverse and inclusive work environment.

Business Systems Analyst - Claims

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Pie Insurance is a company dedicated to empowering small businesses by making commercial insurance affordable and user-friendly. They leverage technology to revolutionize how small businesses purchase and interact with commercial insurance. Pie's diverse team, comprising builders, dreamers, and entrepreneurs, is guided by core values and principles. The Business Systems Analyst role involves collaborating with stakeholders to understand business requirements and optimize processes using technology. Key responsibilities include designing requirements, curating user stories, executing test scenarios, and providing training and support. The ideal candidate should have 3+ years of experience in a similar role, a degree in Computer Science or related field, and expertise in SaaS platforms and cloud-based systems. Pie offers competitive compensation, equity, comprehensive health plans, generous PTO, and a supportive work environment.

Software Engineer-Front End Developer

Company: Kyndryl

Location: Gurgaon, India / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Software Engineering - Developer with extensive experience in Node.js, React, HTML, JS, CSS, Figma, Rest API, GitLab, Bitbucket, Nunit, NPM, Nuget, Jira, SQL, and Linux/UNIX. The role involves designing, developing, and implementing cutting-edge software solutions, ensuring high-quality code, and contributing to a team passionate about innovation and excellence. The successful candidate will have the opportunity to architect solutions, test code, and deploy CI/CD pipelines. They will work closely with other engineers, business analysts, product owners, and architects to deliver industry-leading systems. Kyndryl values diversity and offers a range of benefits, including employee learning programs and a volunteering platform. The career path offers opportunities for growth and advancement, with potential roles such as Principal Engineer or Vice President of Software.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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