Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Hearing DSP Engineer

Company: Meta

Location: Remote

Posted Jan 24, 2025

Meta is seeking an Audio DSP Engineer to join their team in developing advanced hearing enhancement technologies for AR/VR products. The ideal candidate should have a strong background in signal processing for hearing enhancement, expertise in auditory perception, and experience in creating real-time audio algorithms. The role involves collaborating with a cross-functional team to design and integrate state-of-the-art hearing enhancement algorithms, aiming to create new experiences beyond traditional consumer devices.

Senior Audience Editor

Company: GANNETT

Location: Remote

Posted Jan 24, 2025

USA TODAY is seeking a Senior Audience Editor for a remote position based in the continental US. The role involves directing digital coverage, optimizing content for various platforms, and mentoring team members on audience engagement. The ideal candidate should have a strong understanding of audience metrics, excellent time management skills, and a passion for audience growth and social media. The position requires a bachelor's or master's degree, at least 7 years of newsroom experience, and expertise in social platform analytics.

【第二新卒】KJTS_ITエンジニア(全国)

Company: Kyndryl

Location: Osaka, Japan / Remote

Posted Jan 24, 2025

Kyndryl, a global IT infrastructure company, is seeking an IT Engineer to design, build, manage, and modernize mission-critical technology systems. The role involves utilizing the latest technologies in cloud, mainframe, application & data AI, security & resilience, network & edge, and digital workplace. The ideal candidate should have advanced technical skills, proficiency in Japanese and English, and a passion for contributing to business. Kyndryl aims to support customers' transformation, contribute to regional societies, and foster a culture of innovation and inclusivity.

Senior Design Manager - Growth Onboarding - Ireland

Company: HubSpot

Location: Remote

Posted Jan 24, 2025

The job posting is for a design leader position in HubSpot's Growth Product Line. The role involves partnering with product and engineering leaders to create a shared strategy for product-led customer onboarding. The successful candidate will coach and develop a team of four product designers, drive results for customer onboarding in various tiers, and work on product-led growth initiatives. HubSpot values a diverse, inclusive, and psychologically safe work environment, and is committed to crafting products with care. The company is looking for candidates with experience leading design teams in B2C or B2B SaaS, with a focus on customer onboarding and data-driven decision making.

Attorney-Represented Bodily Injury Claims Adjuster - National General

Company: Allstate

Location: Remote

Posted Jan 24, 2025

National General Insurance, a subsidiary of The Allstate Corporation, is recruiting for an experienced Bodily Injury Telephone Adjuster. The ideal candidate should be based in a Pacific time zone state (California, Nevada, Washington, Oregon, Arizona) and have experience in handling homeowner, commercial, or auto liability claims. Litigation experience is beneficial. The role involves investigating and confirming facts of loss for automobile accidents, determining coverage, liability, damages, and negotiating claims. Key responsibilities include handling all aspects of bodily injury claims, applying understanding of insurance policies, identifying customer needs, and recognizing vehicle damage. The position does not involve supervisory duties. Preferred qualifications include a Bachelor's degree or equivalent experience, 2+ years of related experience, and proficiency in Word and Outlook. Compensation ranges from $24.71 to $35.88 per hour based on experience and qualifications. National General offers a supportive work environment and competitive benefits.

Area Business Manager, Charleston, WV

Company: Blueprint Medicines

Location: Charleston, WV / Remote

Posted Jan 24, 2025

The Area Business Manager role at Blueprint Medicines involves contributing to the successful launch of AYVAKIT, building a new market for patients with systemic mastocytosis, and developing markets within assigned territories. The individual will be a product and disease state expert, building relationships with healthcare professionals and cross-functional colleagues to deliver patient support. They will report to the Regional Business Director and collaborate with various teams. Key responsibilities include educating healthcare professionals on relevant products and disease states, managing accounts, engaging in patient pull-through strategies, and building collaborative partnerships. The ideal candidate will have a BA/BS degree, 5+ years of biotech/pharma sales experience, and a strong clinical background in Allergy/Immunology, Hematology, and/or Rare Disease. Preferred qualifications include a degree in Health Sciences, Business, Marketing, or related field, product launch experience, and understanding of disease modifying therapies.

Senior Director, Agent Solutions

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

The job posting is for a leadership role in the Agent Solutions and Enablement (ASE) team at Liberty Mutual. The successful candidate will set the strategic vision for agent technology infrastructure, including core systems and a new compensation admin system. They will lead a team to optimize technology solutions, work closely with various departments and external partners, and ensure efficient data, reporting, and operational support. The role requires strong communication skills, a degree in a relevant field, and 15+ years of experience with top-tier Business Intelligence tools. Liberty Mutual values diversity, equity, and inclusion, offering comprehensive benefits and learning opportunities.

CRA to Sr.CRA Home-based/Hybrid

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Clinical Research Monitor with 4+ years of experience. The role involves monitoring investigator sites, ensuring data accuracy, assessing investigational products, and advancing deficiencies to clinical management. The monitor will also participate in the investigator payment process, provide trial status updates, and ensure study systems are updated. Additional responsibilities include facilitating communication between sites, maintaining administrative tasks, and contributing to project publications. The ideal candidate should possess a Bachelor's degree in a life sciences field or equivalent, effective clinical monitoring skills, and a strong understanding of ICH GCPs and regulations.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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