Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Principal Product Manager, AI/ML

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

DigitalOcean is seeking a Principal Product Manager to lead strategic product initiatives and drive innovation. The ideal candidate will have a strong understanding of the developer ecosystem, experience in cloud computing, and the ability to engage with engineering teams on technical products. They will own the product strategy and vision, collaborate with cross-functional teams, define and prioritize features, and lead product development. The role involves community engagement, advocacy, and providing thought leadership. DigitalOcean offers career development, competitive benefits, and a focus on diversity and inclusion.

Account Manager

Company: Arrow Electronics

Location: Remote

Posted Jan 24, 2025

Associate Director, SAP Sales Specialist

Company: Kyndryl

Location: Lilio, Philippines / Remote

Posted Jan 24, 2025

Kyndryl is seeking an Associate Director, SAP Sales Specialist to drive sales of transformational SAP services, resulting in recurring annual managed services business. The role involves strategic sales planning, business development, customer relationship management, and ensuring successful customer outcomes. The SAP Sales Specialist will work closely with senior executives, customers, partners, and cross-functional teams to achieve business objectives and drive growth. Key responsibilities include business development, customer management, customer engagements, financial acumen, and collaboration. The ideal candidate will have a Bachelor's degree in business, IT, or a related field, extensive sales experience in the SAP product and services space, deep knowledge of SAP platform and solutions, strong leadership and stakeholder management skills, and excellent communication skills.

Senior Solutions Engineer

Company: Sumo Logic

Location: Alice Springs, Australia / Remote

Posted Jan 24, 2025

Named Account Executive, Enterprise: Non-Profit

Company: Salesforce

Location: Remote

Posted Jan 24, 2025

Salesforce, the Customer Company, is seeking a Strategic Account Executive with 7-10 years of SaaS closing experience. The role involves establishing and nurturing relationships with Strategic Non-Profit organizations, understanding their unique requirements, and demonstrating the value of Salesforce products. The ideal candidate should have excellent communication skills, problem-solving abilities, and a track record of success. They will be responsible for expanding existing/new accounts, driving digital transformation, and delivering exceptional customer experience. The role requires travel and collaboration with internal teams like Solutions Engineers, Customer Success Managers, and Product Managers.

Engineering Manager, Security Platforms

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a highly experienced and passionate Security Platform Engineer to build and manage engineering teams, guide the development of security platform capabilities, and implement multi-year strategies. The role involves leading a team of 5 or more, partnering with cross-functional stakeholders, and contributing to engineering quality and excellence. The ideal candidate should have 8+ years of hands-on development experience, 4+ years of people management experience, and a strong agile mindset. Prior experience in building security capabilities and leading security engineering teams is a plus.

Instructional Designer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio, a global company specializing in real-time business communications and data solutions, is seeking an experienced Instructional Designer for a remote role based in Alberta, British Columbia, or Ontario, Canada. The ideal candidate will have 5+ years of experience in training, sales enablement, or related fields, with a strong background in instructional design. They will be responsible for designing sales enablement training, delivering related assets, and ensuring training content aligns with Twilio's processes. The role requires excellent interpersonal skills, the ability to work independently, and a passion for high-quality output. Twilio offers competitive pay, generous time-off, and a supportive work environment that values diversity, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages