Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Sr. Software Engineer, Windows Vulnerability Research & Detection (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Senior Software Engineer for its Content Research & Integration Tactical team. The role involves developing detection logic for attack techniques across Windows OS versions, working on user-mode and kernel-mode components, and collaborating with multiple teams. The ideal candidate should have post-secondary education in computer science or equivalent experience, low-level OS knowledge, proficiency in C, C++, Python, and understanding of cybersecurity practices. Preferred qualifications include certifications like OSCP or OSCE, prior experience with low-level code, and agile software delivery.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Digital Strategy expert to bridge the gap between business strategy and digital enablement. The role involves leading and partnering in developing digital-driven business, product, or technology strategies, identifying business capabilities enabled by emerging technologies, and conducting analysis to determine the best path for solving business problems. The ideal candidate will have a Bachelor's degree with 7+ years of experience in Digital Strategy, Product Management, or Digital Transformation, or a Master's degree with 5+ years of experience. They should possess management consulting experience, multiple industries experience, and expertise in Google or Adobe Analytics. Excellent communication skills, strategic thinking, and the ability to drive change are essential. CDW offers a collaborative, supportive environment with opportunities for career growth and making a significant impact in the tech industry.

IT Product Owner - OT Management

Company: Hitachi Energy

Location: Krakow, Poland / Remote

Posted Jan 24, 2025

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote, open to US candidates except NYC Metro Area, and requires working hours in EST/CST. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

SaaS Operations Administrator

Company: Trimble

Location: Remote

Posted Jan 24, 2025

Trimble Transportation is seeking a SaaS Operations Administrator for a remote role in the US and Canada. The successful candidate will play a crucial role in facilitating effective technical services, collaborating with various teams to detect, investigate, and resolve software and hardware issues. Key responsibilities include managing application level upgrades, troubleshooting technical issues, developing monitoring solutions, maintaining server inventory, and acting as a subject matter expert for cloud solutions. The ideal candidate should have TruckMate TMS experience, Microsoft Azure experience, PowerShell scripting skills, and expertise in Windows Server and Active Directory administration. Excellent communication skills and the ability to prioritize workloads with critical deadlines are also required.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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