Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Happiness Engineer – Customer Support & Success

Company: Automattic

Location: Remote

Posted Jan 24, 2025

Automattic is seeking a Happiness Engineer with deep experience in technical support, engineering, and/or customer success. The role involves assisting customers via various channels, troubleshooting, problem-solving, and ensuring customer success. The ideal candidate should be an expert communicator, proficient in WordPress, and have a strong problem-solving ability. They must be adaptable, curious, and committed to providing a world-class customer experience. The position offers a competitive salary range of $40,000-$68,000 USD and is part of a fully-remote company with an open vacation policy.

Staff Software Engineer - Platform

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a NYSE-listed company, is seeking a Staff Engineer to lead technical design and architecture, driving broad impact on their platform and products. The role involves architecting scalable systems, leading cross-organizational projects, and delivering high-quality software. Ideal candidates have extensive experience in software design, full-stack architecture, and leading engineering culture. Samsara values diversity and offers a competitive compensation package, flexible working model, and opportunities for growth.

Sales Executive, Strategic (Alcohol)

Company: Instacart

Location: Remote

Posted Jan 24, 2025

Instacart, a leading grocery delivery service, is expanding its Brand Partnerships team. They are seeking a Sales Executive to focus on core Alcohol CPG companies. The role involves relationship building, solution selling, and influencing. The successful candidate will deliver on sales targets, develop data-driven sales collateral, and lead annual planning with Fortune 500 accounts. They will also collaborate with internal teams to shape the future of Instacart's product monetization strategy.

Regional Sales Director, Central - South

Company: CarGurus

Location: Remote

Posted Jan 24, 2025

CarGurus, a leading automotive marketplace, is seeking a Regional Sales Director. The role involves building and managing relationships with automotive dealership groups, advising them on digital marketing strategies. The company, profitable for over 15 years, fosters a people-first culture with a focus on innovation and growth. The ideal candidate should have 5+ years of direct sales experience, automotive experience, and strong business consulting skills. The company offers competitive compensation, benefits, and a flexible hybrid work model.

Manager, Product Managment: Capital One Shopping (Remote - Eligible)

Company: Capital One

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Capital One is seeking a Product Manager for their Capital One Shopping team, emphasizing the need for data-driven decision making, proficiency in SQL, and a customer-centric mindset. The role involves leading teams, understanding enterprise data requirements, and creating a product vision. Basic qualifications include a Bachelor's Degree, at least 3 years of digital product management experience, and SQL proficiency. The company offers competitive salaries and benefits, and is committed to diversity and inclusion.

Breaking & Trending News Reporter II

Company: GANNETT

Location: Remote

Posted Jan 24, 2025

The Deep South Connect team, part of the USA TODAY Network, is seeking a versatile reporter for their breaking news and trending team, focusing on Alabama and the southeastern US. The ideal candidate should be quick, flexible, and comfortable working across various topics and formats, including video, listicles, and explainers. They will collaborate with Alabama newsrooms, cover major events, and use social listening tools to engage readers. The role requires a bachelor's or master's degree in journalism, expertise in social media, concise writing skills, and the ability to multi-task in a fast-paced environment. The position is fully remote, with preferred familiarity with Alabama and the South.

Code Wrangler

Company: Automattic

Location: Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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