Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Account Representative

Company: Ansys

Location: Sheffield, United Kingdom / Remote

Posted Jan 24, 2025

Director II, Pricing Tools Leader - US Data Science Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual's USDS Infrastructure is seeking a dynamic leader for the Pricing Tools team. The ideal candidate will excel as a people and stakeholder manager, with technical expertise in insurance pricing. They will oversee a team of analysts, responsible for building tools to deliver pricing products in USRM. The primary objective is to architect, construct, and maintain tools that enhance the speed and ease of bringing pricing programs to market. The role involves leading and managing a team, shaping the team's direction, coaching and developing team members, and collaborating with various teams within Liberty Mutual.

Content Marketing Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Cost Analyst

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos Engineering is recruiting for an experienced Project Cost Analyst to join their Power Delivery Solutions division. The role involves working with project managers and engineering leads to provide comprehensive Project Management Services for electric utility clients. The analyst will be part of a Project Management Office, ensuring successful project delivery. Key responsibilities include developing and maintaining project budgets, using earned value management techniques, and producing project control reports. The ideal candidate will have a Bachelor's degree in Business, Engineering, Construction Management, or a related field, and at least 3 years of relevant project controls/cost analysis experience. Familiarity with ECOSYS software and expertise in electric power infrastructure projects are required. The position is based in Central Ohio with periodic travel to client offices. Leidos offers opportunities for professional development, including PMP certification, leadership training, and mentorship programs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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