Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

TPF Systems Programmer

Company: Kyndryl

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating an equitable, inclusive environment for employees, customers, and communities. As a System Administrator, you'll solve complex problems, work with cutting-edge technology, and manage systems data for clients. The role offers opportunities for career growth, industry diversity, and skill development. Kyndryl values diversity and inclusion, providing a supportive work environment for all employees.

EMEA PreSales Upmarket Director

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking an EMEA PreSales Upmarket Director to join their dynamic team. The role involves leading a team of managers, providing strategic leadership, and driving growth in the upmarket segment. The ideal candidate should have proven experience in a senior leadership role within PreSales, a deep understanding of Upmarket and/or SB segments, and a track record of driving growth. They should also possess strong communication, coaching, and mentoring skills, and an analytical mindset with a track record of data-driven decision making.

Senior Technical Product Manager DT (Digital Technology) GTM

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technical Product Manager for its Entitlement Management Systems (EMS) products. The role involves driving product success, defining roadmaps, gathering requirements, and collaborating with cross-functional teams. Key responsibilities include product strategy, requirement gathering, technical understanding, cross-functional collaboration, product development oversight, performance metrics analysis, and customer feedback iteration. The ideal candidate should have 5+ years of product management experience, business process expertise in Quote-to-Order and Subscription Lifecycle Management, strong technical background, and excellent communication skills. ServiceNow offers a competitive base pay, equity, variable compensation, and benefits.

Product Owner

Company: J. J. Keller & Associates, Inc.

Location: Neenah, WI / Remote

Posted Jan 23, 2025

Represented Litigation Adjuster (WI, IL) - Remote

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Represented/Litigation Adjuster to handle automobile accident claims involving property damage and bodily injury with attorney/litigation. The role is remote and requires 3+ years of Bodily Injury Claim handling experience. The adjuster will investigate claims, communicate with customers and attorneys, negotiate settlements, and maintain accurate records. Allstate offers a technology bundle, connectivity reimbursement, and competitive compensation. The company values diversity and inclusivity, and encourages employees to challenge the status quo.

Solutions Engineer

Company: NAVEX

Location: Remote

Posted Jan 24, 2025

NAVEX Global, an industry leader in integrated risk and compliance software, is seeking a driven Solutions Engineer. The role involves creating engagement opportunities, supporting revenue generation, and helping customers realize the value of NAVEX's solutions. The company offers career growth, competitive pay, wellbeing programs, and a meaningful purpose. NAVEX fosters an inspiring culture with industry leadership, life flexibility, and a commitment to diversity and inclusion.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Data Solutions Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Data Solutions Analyst/Senior Data Solutions Analyst to work with USRM Finance and FP&A teams. The role involves partnering across finance teams to deliver a modernized planning, forecasting, and budgeting platform. The successful candidate will help define and execute next-generation financial planning and analysis (FP&A) tools and processes, collaborating with various US-based development teams. Key responsibilities include managing projects for system enhancements, collaborating with stakeholders for process efficiency, and developing business processes with solutions for requirements management. The role requires a Bachelor's degree, 3-5 years of related experience, and proficiency in Office365, PowerBI, SAS, SQL, or data analytics. Experience with Anaplan is preferred. The position offers opportunities for continuous learning, innovation, and career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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