Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Software Engineer, AI Applications

Company: Zoom

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Travel Property Adjuster Trainee - Field Estimating - PST, MST, CST ONLY

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Field Property Adjuster Trainee to provide exceptional service to policyholders. The role involves traveling to customers' homes for on-site inspections, investigating claims, preparing estimates, and settling claims efficiently. The trainee will also handle virtual claims using platforms like Xactimate and ClaimsX Video Collaboration. A comprehensive training program will equip the trainee with skills in handling water loss claims. The ideal candidate should have strong critical thinking, problem-solving skills, and customer service experience. They must be detail-oriented, organized, and have a valid driver's license. The role requires up to 90% travel and offers a competitive salary with additional pay for overtime. Allstate provides a robust benefits package, including time off, healthcare, retirement, and ongoing training.

Travel Large Loss Property Adjuster - Field Estimating - CST

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Travel Large Loss Field Property Adjuster. The role involves assessing property damages, estimating losses, and settling claims. The adjuster will conduct on-site inspections, write detailed damage estimates, and communicate with customers and vendors. Strong communication skills, empathy, and negotiation abilities are required. The job involves travel, working independently or as part of a team, and using advanced video technology. The ideal candidate will have customer service, investigative, communication, negotiation, problem-solving, and organizational skills. The role offers a competitive salary, comprehensive training, and benefits. Allstate is committed to diversity and inclusion.

Senior Network Architect

Company: Kyndryl

Location: Wroclaw, Poland / Remote

Posted Jan 23, 2025

Kyndryl is seeking an Infrastructure Architect for a technical leadership role. The role involves understanding client needs, designing solutions, and leading implementation. The position offers opportunities for growth, learning, and working with major cloud platforms. Kyndryl values diversity, inclusivity, and employee development, providing benefits like flexible working, wellness programs, and various learning opportunities. The ideal candidate should have a growth mindset, customer focus, and experience in data center technologies, systems architecture, and networking/security.

WEUR Healthcare Research Analyst Contractor

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

FrontierView is seeking a WEUR Healthcare Research Analyst Contractor to support the development of their WEUR Healthcare practice, focusing on Germany, France, Italy, Spain, and the United Kingdom. The analyst will construct insights on the business implications of economic and policy developments in the region for multinational healthcare companies. Key responsibilities include tracking major healthcare policy developments, writing research deliverables, and delivering presentations to senior executive clients. The role offers unique exposure to the intersection of politics, economics, business, and industry analysis, with significant responsibility and freedom to shape the WEUR healthcare practice. Candidates should have a top-tier academic degree or relevant work experience, demonstrated knowledge of WEUR markets, excellent English communication skills, and fluency in Spanish, French, or German is a plus.

Sales Skills Training Sr Manager (REMOTE US or UK)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

As a Sr. Manager, Sales Skills Training in the Pharma Services Group (PSG) Sales Training team, you will play a crucial role in designing and delivering global sales training programs. This position involves strategy execution, program/curriculum development, training delivery, collaboration, project management, performance measurement, continuous improvement, coaching, and mentoring. The role requires approximately 15%-20% global field travel. Key responsibilities include developing and managing the overarching PSG Sales Skills program, designing and delivering sales skills and execution programs, and leveraging learning technology and tools. The ideal candidate should have a BA/BS degree, 8+ years of related experience, 5+ years of sales experience, and 5+ years of sales training experience. Proficiency in instructional design, facilitation, adult learning theory, and presentation skills is required.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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