Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Manager, Software Engineering

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking a Senior Manager, Software Engineering to revolutionize the construction industry by developing a product that impacts the way communities' hospitals, homes, sports stadiums, and schools are built. The role involves driving the next generation of application platform initiatives, working with Product and UX teams, and ensuring the success of delivering common services for a uniform experience across Procore's Platform. The ideal candidate should have a BS or MS in Computer Science, 5+ years of experience as a Software Engineer, and 7+ years managing teams in a SaaS multi-tenant environment. Procore offers competitive benefits including health care plans, flexible time off, and employee enrichment programs.

Vice President, Enterprise New Business, Community Engagement / ESG

Company: EVERFI

Location: Remote

Posted Jan 24, 2025

EVERFI, a global technology company founded in 2008, specializes in social impact education addressing issues like financial wellness and mental health. With over 41 million learners globally, EVERFI has been recognized as a World's Most Innovative Company by Fast Company and featured on Fortune Magazine's Impact 20 List. The Vice President, Enterprise New Business, is sought to build new client relationships, acquire new logos, and meet revenue goals for the Community Engagement business, focusing on Health & Wellness & Sustainability.

Insurance Compliance & Quality Assurance Coordinator (Work from Home)

Company: AAA Club Alliance

Location: Remote

Posted Jan 24, 2025

AAA Club Alliance is recruiting for an Insurance Compliance & Quality Assurance Coordinator. The role involves ensuring accuracy and quality control in various insurance agency data elements, auditing applications and transactions for compliance, and processing policy corrections. The position offers a competitive base hourly rate, paid time off, 401(k) plan, medical benefits, and a free AAA membership. The ideal candidate should have proficient desktop computing skills, excellent attention to detail, and the ability to work autonomously. The role is remote but candidates must reside within the specified territory.

Patient Safety Officer (MD/DO)

Company: Included Health

Location: Remote

Posted Jan 24, 2025

Included Health is seeking a Patient Safety Officer MDDO to lead a patient safety team and oversee quality and safety programs. The role involves collaborating with clinical and operational leaders to improve outcomes, addressing concerns, and sharing team impact with internal and external audiences. The ideal candidate is a clinician with data-driven decision-making skills and experience in healthcare quality or patient safety roles. The position is remote with a base salary range of $203,330 - $287,210+ equity, benefits, and bonus. The company offers a remote-first culture, comprehensive medical coverage, paid parental leave, and work-from-home reimbursement.

Feasibility Analyst

Company: LendingHome

Location: Remote

Posted Jan 24, 2025

Kiavi, a leading real estate lender in the U.S., is seeking a Feasibility Analyst. This role involves reviewing and approving rehab/flip projects, underwriting project scopes, budgets, and timelines, and monitoring progress. The ideal candidate should have 2-5 years of real estate or construction experience, strong analytical skills, and excellent communication abilities. Kiavi offers competitive benefits including equity ownership, comprehensive health insurance, wellness programs, retirement savings, career growth opportunities, flexible time off, and remote work options.

Senior Software Engineer - Backend

Company: KeepTruckin

Location: Vancouver, Canada / Remote

Posted Jan 24, 2025

KeepTruckin, a company specializing in AI and computer vision technology, is seeking a Software Engineer. The role involves designing backend components, implementing scalable architecture, and working on projects like Telematics, Geolocation, and video streaming. The ideal candidate should have a degree in Computer Science, 5+ years of software development experience, and expertise in languages like Ruby on Rails, Java, Go Lang, or JavaScript/Node.js. Experience with AWS cloud infrastructure, relational and NoSQL databases is also required. KeepTruckin values diversity and inclusivity, and is an equal opportunity employer.

Senior Manager, Software Engineering - Workflows

Company: Procore Technologies

Location: Austin, TX / Remote

Posted Jan 24, 2025

Procore Technologies is seeking a Senior Manager, Software Engineering to revolutionize the construction industry by developing a product that impacts the way communities' hospitals, homes, sports stadiums, and schools are built. The role involves driving application platform initiatives, working with Product and UX teams, and mentoring engineers. The ideal candidate should have a degree in Computer Science, extensive experience in web-based user experience and design systems, and proficiency in Ruby on Rails, Typescript, and React.

Product Marketing Manager - B2B - Client Marketing

Company: Grand Rounds Health

Location: Remote

Posted Jan 24, 2025

Included Health is seeking a Product Marketing Manager (PMM) for their Client Marketing vertical. The role involves supercharging the Client Success team's efforts in achieving client satisfaction, retention, and growth goals. The PMM will develop content and programming to engage the existing client base, focusing on client reporting and insights. The ideal candidate should have 5+ years of Product Marketing or B2B Marketing experience, excellent communication skills, and strong data literacy. They should also be able to work across multiple stakeholders and thrive in a demanding, creative environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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