Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Staff Product Designer(AI)

Company: ServiceNow

Location: Hyderabad, India / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a design expert with 7+ years of experience. The role involves leading complex initiatives, driving end-to-end product experiences, and collaborating closely with engineering and product management. The company values diversity and inclusivity, offering an equal opportunity employer environment. The ideal candidate should have a strong portfolio, expertise in AI design, and experience in the complete product development lifecycle.

Field Examiner Sr

Company: PNC

Location: Remote

Posted Jan 23, 2025

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a manager for Surety National Accounts and Subcontract Default Insurance (SDI) Underwriting Support. The role involves managing a team of Underwriting Assistants and Bond Support Specialists, handling policy issuance, bond registration, and contract/commercial bond requests. The manager will also develop and monitor operating and quality standards, ensure compliance with regulatory requirements, and drive consistency throughout the organization. The candidate should have a Bachelor's degree, 5+ years of management experience, and strong communication skills. Liberty Mutual offers a competitive salary range, opportunities for growth, and a supportive work environment.

Associate Software Engineer

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

The text describes a job position in a tech company, FiscalNote, that focuses on connecting people to their governments through applications. The role involves working on various aspects of the tech stack, from front-end user experiences to backend functionality and APIs. The team is part of the R&D organization, driving technology vision and strategy for data and application products. The ideal candidate is motivated, collaborative, eager to learn, and an excellent communicator. They should have basic coding skills, familiarity with .NET and C#, and interest in Generative AI and LLM technologies. The role offers opportunities to learn SQL, debug websites, contribute to data pipelines, and work with various backend and web application technologies.

Advisory Solution Consultant - Creator Workflow

Company: ServiceNow

Location: Vienna, VA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Advisory Solution Consultant - Creator Workflows. This role involves driving innovative mission solutions, architecting solutions on the Now Platform, and partnering with sales to qualify customer needs. The successful candidate will have 5+ years of experience as a solution consultant/architect, 3+ years on the Now Platform, and strong people development skills. They will also contribute to an asset library of applications and provide mentoring to peers. The role offers a competitive base pay, equity, variable/incentive compensation, and benefits.

P&C Field Service Engineer/Technician

Company: GE Vernova

Location: Boston, MA / Remote

Posted Jan 23, 2025

The P&C Field Service Engineer/Technician role involves leading a team in installing, commissioning, testing, and maintaining protective relaying equipment, relaying schemes, DFR equipment, SCADA systems, distribution automation systems, and associated communication equipment. The role requires strong technical knowledge, problem-solving skills, and the ability to work independently or as part of a team. The position demands a high level of safety awareness, with a commitment to GE's zero tolerance policy. The ideal candidate should have an Associate degree in Electrical Engineering Technology, Bachelor in Electrical Engineering, or related field, and possess experience in power system theory, short circuit studies, and Arc Flash phenomena. The role involves extensive travel, long hours, and weekend work. The base pay range is $72,400.00 - $90,500.00 USD Annual, with additional benefits including healthcare, retirement plans, and tuition assistance.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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