Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Sr. Consultant - Incident Response (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking highly motivated, self-driven technical consultants. The role involves leading incident response engagements, performing forensics, and producing reports. Candidates should have experience in incident response, threat hunting, computer forensic analysis, network forensic analysis, reverse engineering, and incident remediation. They must also possess strong project management skills and the ability to foster a positive work environment. CrowdStrike offers a remote-friendly culture, competitive benefits, and opportunities for professional growth.

Technical Support Engineer, Pressable

Company: Automattic

Location: Remote

Posted Jan 23, 2025

Pressable, a WordPress hosting provider under Automattic, is seeking a WordPress expert with advanced performance and troubleshooting skills. The role involves supporting enterprise clients, troubleshooting complex issues, and communicating with other teams. The ideal candidate is a WordPress expert familiar with diagnosing performance issues, understanding core web technologies, and having a self-driven work ethic. Benefits include health benefits, matching 401(k), open vacation policy, and learning resources. The salary range is $25,000-$50,000 USD.

Consultant - Cloud Incident Response (Remote, FRA)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Cloud Security Senior Consultant. The role involves leading consulting engagements, conducting security assessments, and providing technical guidance. The ideal candidate should have extensive knowledge of public cloud infrastructure security, particularly Google Cloud Platform (GCP), and experience in Incident Response investigations in the cloud. The role requires a college degree or equivalent and 5+ years of related work experience, with 2+ years as a Security Architect or Engineer. Proficiency in scripting languages and understanding of cloud-native/cloud-friendly authentication mechanisms are essential. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Director Threat Management

Company: Surescripts

Location: Raleigh, NC / Remote

Posted Jan 23, 2025

VP, Data Engineering

Company: Axios

Location: Remote

Posted Jan 23, 2025

Axios, a growth-stage company known for its trustworthy, award-winning news content, is seeking a VP of Engineering, Data. This executive role involves managing the leadership team for Data Engineering, Data Science, and Data Analytics, and owning the data platform itself. The role is crucial for data-informed decisions, audience engagement, and product development, directly impacting revenue and strategic decisions. The ideal candidate should have extensive experience in leading data-focused engineering teams, data science, and machine learning, with a strong grasp of data engineering and modern ML infrastructure. The role offers a competitive salary range of $177,150 - $236,200, along with comprehensive benefits including health insurance, retirement plans, and a positive work environment.

Staff Software Engineer, Backend - Flywheel Partner Product (Remote within UK)

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking a Staff Software Engineer for the Flywheel Partner Product group. This role involves working autonomously on complex projects, setting technical direction, and contributing to company growth and revenue. The successful candidate will write production code, envision and build new features, collaborate with cross-functional teams, and mentor junior engineers. HubSpot values clean code, product innovation, and a strong work ethic. The company offers a flexible work environment and a commitment to diversity and inclusion.

Sr. Manager, B2B Marketing, Marketplace

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, offering a range of services including Cars.com, Dealer Inspire, AccuTrade, and the Cars Commerce Media Network. The company emphasizes collaboration, diversity, and integrity, with a focus on simplifying car buying and selling. The Sr. Manager, B2B Marketing role involves overseeing B2B marketing for the Cars.com marketplace, enhancing customer retention, and supporting sales teams for growth. The ideal candidate should have 7+ years of product marketing and sales enablement experience, strong analytical skills, and the ability to collaborate across departments.

Enterprise Account Executive - Northeast

Company: Matillion

Location: Remote

Posted Jan 23, 2025

Matillion, a Data Productivity Cloud company, is seeking an Enterprise Account Executive, preferably based in the Northeastern US. The role involves direct sales, pipeline generation, partner relationship development, and territory planning. Essential skills include 5+ years of full-cycle sales experience, proven success in achieving ARR quotas, and experience with large enterprise software contracts. Matillion offers competitive compensation, company equity, flexible working culture, and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages