Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Software Engineer, Infrastructure (Developer Experience - Cloud Provisioning)

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a software engineer with at least 2+ years of experience to join their Platform Product Group. The role involves learning, building, improving, and maintaining build and deployment systems written in Golang. The engineer will design scalable, fault-tolerant solutions using modern cloud technology and industry best practices. They will work with engineers and leadership to turn product and technical vision into a tangible roadmap. The ideal candidate should have strong problem-solving skills, write high-quality, well-tested code, and have crypto-forward experience. Coinbase offers a competitive pay range of $147,900—$174,000 USD and is committed to diversity and equal opportunity.

Business Development Representative, Pressable

Company: Automattic

Location: Remote

Posted Jan 23, 2025

Pressable, a WordPress hosting company part of Automattic, is seeking an experienced Business Development Representative (BDR). The role involves managing inbound leads, engaging prospects, scheduling meetings, and educating them about Pressable's WordPress hosting solutions. The ideal candidate should have excellent communication skills, be customer-focused, self-motivated, curious, and have CRM experience. Preferred qualifications include 1-2 years of BDR/SDR experience, familiarity with WordPress, and a proven track record in lead generation. The role offers competitive benefits including health benefits, matching 401(k), life and disability insurance, work from home allowances, and a salary range of $50,000 - $65,000 USD. Pressable is committed to diversity, equity, and inclusion.

Enterprise Performance Manager - Major Accounts

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, simplifying car buying and selling through various platforms like Cars.com, Dealer Inspire, and AccuTrade. The company values collaboration, diversity, and integrity, fostering a competitive yet respectful environment. The Enterprise Performance Manager role involves managing client relationships, developing digital strategies, and coaching team members. The position requires excellent communication, digital marketing, and project management skills, with a compensation range of $70,900—$86,000 USD.

Account Executive - Expansion SMB

Company: Smartsheet

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking an experienced Account Executive - Expansion for SMB to manage European and African accounts. The role involves running full sales cycles, managing strategic sales motions, and growing account revenue. The ideal candidate should have 2+ years of full cycle sales experience, B2B experience, and familiarity with CRM software. Smartsheet offers a range of benefits including employer-paid medical and dental, pension contributions, flexible time off, and opportunities for professional growth.

Principal Business Consultant, Architecture & Engineering/Buildings

Company: Autodesk

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Autodesk is seeking a dynamic Principal Consultant for its Architecture and Engineering Services group in North America. The role involves defining and deploying innovative strategies and solutions in digital design, delivery, and management. Key responsibilities include working with Autodesk's largest customers, shaping the Autodesk Consulting service offering, and leading transformational change at the enterprise level. The ideal candidate should have a Bachelor's degree in a relevant field, at least seven years of hands-on experience in the buildings industry, and excellent strategic thinking, innovation, and communication skills. Preferred qualifications include advanced knowledge of industry practices and Autodesk products.

Principal Product Manager

Company: Sumo Logic

Location: Noida, India / Remote

Posted Jan 23, 2025

VP, Public & Labor Sales

Company: Maven Clinic

Location: Remote

Posted Jan 23, 2025

Maven Clinic, a leading virtual healthcare provider for women and families, is seeking an experienced sales leader to expand its presence in the Public and Labor market. The VP of Public and Labor Sales will develop and execute strategies to achieve pipeline and bookings targets, win new business, and build relationships with key stakeholders. The ideal candidate will have 10+ years of relevant experience in Public and Labor healthcare sales, a proven track record of leading teams to meet/exceed quota attainment, and strong process-oriented leadership skills. Maven Clinic, recognized for innovation and industry leadership, offers a competitive benefits package including access to its full platform, wellness partnerships, hybrid work options, and comprehensive parental leave.

Principal Business Consultant

Company: Autodesk

Location: Singapore / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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