Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Technical AI Governance Specialist

Company: Autodesk

Location: Vancouver, Canada / Remote

Posted Jan 23, 2025

Site Reliability Engineer

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Site Reliability Engineer with 10+ years of operational management experience. The role involves ensuring reliability, resiliency, and innovation in information systems, collaborating with a talented team, and driving continuous improvement. The ideal candidate will have expertise in building trusted relationships with customers, implementing strategies to cap operations load, and experience with Windows server, Linux server, UNIX, and cloud platforms. Kyndryl values diversity and offers opportunities for professional growth and innovation.

Senior Operations Manager, Workforce Analytics

Company: Carrot Fertility

Location: Remote

Posted Jan 23, 2025

Carrot Fertility, a leading global fertility and family-building platform, is seeking an Operations expert to serve as a subject matter expert and trusted advisor to executive and senior leaders. The role involves new business forecasting, workforce planning, and hiring strategies. The ideal candidate will have strong communication skills, analytical expertise, adaptability, problem-solving skills, and flexibility. Key responsibilities include building relationships with cross-functional stakeholders, defining and managing key metrics for capacity planning, and preparing recommendations for staffing decisions. The Operations team at Carrot is focused on driving efficiency and providing best-in-class service, with a mission to support every aspect of operational functions.

Analyst Relations Manager

Company: LogicGate

Location: Remote

Posted Jan 23, 2025

LogicGate, founded in 2015, is a modern risk management platform aiming to transform business risks into opportunities. With over $156M in funding, the company is committed to leading the GRC category with its flexible, no-code solution. LogicGate values diversity and inclusivity, fostering an environment where employees feel safe to bring their authentic selves. The company's core values guide its interactions with customers, employees, and stakeholders. As an Analyst Relations Manager, you'll serve as a bridge between external influencers and internal teams, leveraging market insights to inform product positioning and marketing strategies. The role requires 3+ years of analyst relations experience, strong communication skills, and a passion for technology. The anticipated base salary range is $100,000 - $120,000 per year, with additional benefits including generous PTO, health and wellness benefits, and learning opportunities.

Compensation Analyst

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a Compensation Analyst to join their Total Rewards team. The role involves supporting global compensation programs, conducting quantitative analyses, benchmarking, and contributing to the design and administration of compensation programs. The ideal candidate should have 2+ years of experience in compensation teams, be analytical, detail-oriented, and comfortable in a fast-paced environment. The company is committed to diversity and equal opportunity, offering a competitive salary range of $127,075—$149,500 USD.

Sustainability Manager, Carbon & Climate Risk

Company: Equinix, Inc

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is hiring a Sustainability Manager to support its climate ambitions. The role involves decarbonization project management, climate risk data management, and climate change reporting. The ideal candidate will have 5-7 years of experience in corporate sustainability and GHG accounting, strong project management skills, and a deep understanding of sustainability programs specific to energy, environment, and emissions.

Senior Staff Software Engineer

Company: ServiceNow

Location: Redmond, WA / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to make the world work better for everyone. The job role involves building high-quality, scalable code, working with product owners, contributing to new product development, mentoring colleagues, and managing multiple projects. Qualifications include 10+ years of Java experience, passion for JavaScript, advanced knowledge in data structures, algorithms, and relational databases, and experience with modern UI frameworks. The role offers a competitive base pay, equity, variable compensation, and benefits. ServiceNow is an equal opportunity employer, committed to creating an accessible and inclusive experience for all candidates.

Senior Solutions Engineer, ITSM

Company: Atlassian

Location: Washington, DC / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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