Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Machine Learning Engineer

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Atlassian, a distributed-first company, is seeking a Senior Machine Learning Scientist for its Central AI team in Bellevue, WA. The role involves developing and implementing cutting-edge machine learning algorithms, collaborating with various teams, and integrating AI functionalities into Atlassian products. The ideal candidate should have a degree in Computer Science, 3+ years of industry experience, expertise in Python or Java, and experience in building and scaling ML models. Atlassian offers competitive compensation, perks, and a culture that values diverse perspectives.

Senior Software Engineer, Full Stack - Shopping (Remote)

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 23, 2025

Capital One Shopping is seeking a Senior Software Engineer with at least 3 years of professional experience. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and cloud services. The ideal candidate should have experience in Java, Scala, Python, Go, or Node.js, and be familiar with AWS, GCP, Azure, or other cloud services. The position offers competitive salaries and benefits, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Principal Business Consultant, Infrastructure

Company: Autodesk

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Autodesk is seeking a Principal Consultant for Infrastructure to work with their largest customers, defining innovative design, engineering, construction, and management strategies. The role involves leading transformational change, building effective organizations, and ensuring exceptional delivery against the Customer's Success Plan. The ideal candidate should have a Bachelor's degree in a related field, at least seven years of experience in the Civil Engineering/Infrastructure industry, and strong skills in strategic thinking, innovation, program management, and communication. Preferred qualifications include advanced knowledge of Autodesk products and industry practices.

Responsable Des Opérations de la Chaîne D'Approvisionnement Du Site

Company: Cummins

Location: Remote

Posted Jan 23, 2025

Cummins Inc. is seeking a talented Site Supply Chain Manager to join their specialized Logistics team in Chassieu, France. The role involves leading the logistics operations service, ensuring efficient warehouse operations management, safe work environment, stable supplier relationships, standardized processes, strategic problem-solving, client satisfaction, continuous improvement, and employee development. The ideal candidate should demonstrate strong leadership and team management skills, deep supply chain knowledge, effective communication and collaboration, analytical and strategic thinking, a university degree in Logistics/transport, business management, or related field, and significant relevant professional experience. Fluency in English (B2 level minimum) is required.

Cloud DevOps Engineer

Company: Zoom

Location: Remote

Posted Jan 23, 2025

Zoom is seeking Cloud DevOps Engineers for their Zoom for Government organization. The role involves designing and maintaining scalable cloud infrastructure, implementing CI/CD, IaC, logging, monitoring, and automation. The ideal candidate should have 4+ years in SRE or DevOps, experience with containerization, configuration management tools, CI/CD pipelines, cloud environments, and logging/monitoring tools. The position does not offer sponsorship and requires participation in on-call shifts and incident management. The salary range is from $98,900 to $228,700.

Senior Product Manager, Consumer Insights

Company: Axios

Location: Remote

Posted Jan 23, 2025

Axios, a reputable media company, is seeking a Senior Product Manager for Consumer Insights. The role involves leading data-driven strategies, collaborating across departments, and utilizing the company's data platform to create valuable insights. The ideal candidate should be an expert in consumer insights, agile methodologies, and data analysis. They must possess strong communication skills and the ability to turn complex data into understandable business narratives. Axios offers a competitive salary, comprehensive benefits, and a positive work environment.

Enterprise Account Executive

Company: GANNETT

Location: Remote

Posted Jan 23, 2025

PERFORMANCEiQ offers a comprehensive performance solution for local businesses within the USA TODAY NETWORK. It provides unique insights from 125 million consumers and millions of local leads annually, coupled with end-to-end service using local marketing best practices. The Enterprise Sales Executive/New Business Development role requires a highly personable, intelligent individual to lead digitally focused sales efforts, partnering with clients to deliver a broad set of solutions including pay for performance, website development, SEO, social media, and more. The role involves identifying customer needs, developing account plans, and custom client solutions, with a focus on digital marketing. Successful candidates should have 5+ years of B2B sales experience, digital marketing aptitude, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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