Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Replenishment & Sales Analytics Manager

Company: Bradshaw Home

Location: Rogers, AR / Remote

Posted Jan 23, 2025

Team Leader, Customer Site

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

This job involves leading a team of Supply Center Specialists, ensuring high customer service levels, and meeting operational standards. The role requires significant travel, field support, and customer interaction. Key responsibilities include managing the employee lifecycle, collaborating with cross-divisional partners, and developing business metrics. The ideal candidate should have a business degree, leadership experience, and strong analytical skills. Proven experience in operations, life science, and proficiency in Microsoft Office are plusses.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Project Manager for a global role. The successful candidate will lead ambitious projects, collaborate with world-class teams, and ensure timely achievement of deliverables. Key responsibilities include developing project timelines, budgets, and forecasts, and ensuring compliance with quality processes. Required qualifications include a BS/BA in a scientific field with at least 2 years of relevant experience or an advanced degree with at least 1 year of experience. Proficient project management skills, solid planning abilities, and excellent communication skills are essential. The company offers a competitive salary, extensive benefits, and a flexible working culture.

Customer Care Delivery Specialist in HR Services with English and French

Company: Alight Solutions LLC

Location: Krakow, Poland / Remote

Posted Jan 23, 2025

The Delivery Specialist (DS) is primarily responsible for providing client support, processing transactions, and following standard operating procedures. They ensure timely, quality delivery of work, meeting SLAs and KPIs. Detailed responsibilities include daily execution, issue resolution, working with third-party providers, and process improvement. The role involves analytical skills, problem-solving, and awareness of Microsoft Excel and Word. High school graduation is required, along with good communication and organization skills. The role offers competitive rewards, training, and growth potential.

Sr. Director, Technical Program Management (Remote-Eligible)

Company: Capital One

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Capital One is seeking a Sr. Director of Technical Program Management to lead programs delivering critical business goals and build large scale products & platforms. The role involves managing technical programs, building and leading teams, and leveraging Generative AI and Machine Learning technologies. The ideal candidate should have a strong technical background, experience in building data-intensive solutions, and a proven track record in delivering large and complex programs using Agile methodologies. The position offers competitive compensation and benefits, and is open to remote employees. Capital One is committed to diversity and inclusion.

Regional Sales Director

Company: Illumio

Location: Chicago, IL / Remote

Posted Jan 23, 2025

Principal Product Manager | Security

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Manager, Actuary, Property & Specialty Analytics, Home State Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual's US Retail Markets Personal Lines Property & Specialty Analytics team is seeking a Manager, Actuary for the Home State Indications team. The role involves managing property products worth over $10B annually, developing state-level indications, and collaborating with Home State Management. The successful candidate should have strong analytical skills, project management experience, and excellent communication abilities. They must also foster teamwork, inclusiveness, and innovation. Qualifications include a Bachelor's degree, preferably a Master's, FCAS or near-FCAS designation, and 5-10 years of progressive experience. Liberty Mutual values diversity and offers comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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