Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Engineering Manager, Traffic

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an experienced Engineering Manager, Cloud Traffic Engineering to join their mission to revolutionize the construction industry. The role involves building, managing, and evolving a team focused on designing and maintaining scalable, reliable global traffic delivery infrastructure. The successful candidate will drive excellence in operations and cloud networking, partner with various teams to improve customer experience, and mentor team members. The ideal candidate will have a BS or MS in MIS or related field, 8+ years of experience in software/infrastructure engineering, and expertise in global cloud networking or network design for large-scale web applications.

Technical Recruiter (Temp / Contract)

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

EVERFI, a global technology company specializing in social impact education, is seeking a temporary Technical Recruiter. The role involves partnering with hiring managers, full-cycle recruitment, building strong relationships, and developing sourcing strategies. The ideal candidate should have 2+ years of tech recruiting experience, excellent communication skills, strong technical skills, and experience with applicant tracking systems. The position offers a competitive hourly rate, remote work, and potential extension beyond the initial 3-month assignment. EVERFI is committed to equal employment opportunities.

Learning Strategist - Tech/Professional Services, Support Enablement

Company: KeepTruckin

Location: Remote

Posted Jan 23, 2025

KeepTruckin, a company specializing in AI and computer vision for vehicle safety and efficiency, is seeking a Learning Strategist. The role involves developing and implementing learning programs, conducting technical training needs analysis, and working closely with Tech Engineers. Responsibilities include vetting requests, analyzing their scope, and collaborating with various teams for product launches and training initiatives. The ideal candidate should have 3+ years of instructional design experience, strong communication and data analysis skills, and a background in training, learning, and development.

Sales

Company: J. J. Keller & Associates, Inc.

Location: Green Bay, WI / Remote

Posted Jan 23, 2025

Demand Generation Marketing Manager, Workplace Culture

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

EVERFI, a global technology company, is recognized for its innovative approach to education addressing societal issues like financial wellness and mental health. Founded in 2008, it has impacted over 41 million learners worldwide. The company's Demand Generation Marketing Manager role involves executing marketing strategies, managing channels, designing campaigns, and driving leads. The role requires 3-5 years of experience in demand generation, content marketing, or paid advertising, along with skills in CRM, marketing automation, and project management. EVERFI offers competitive benefits, a casual work environment, and opportunities for professional growth.

Senior Frontend Engineer

Company: Hatch

Location: Remote

Posted Jan 23, 2025

Hatch is a company dedicated to aiding small businesses in starting and growing. They are developing financial products to empower business owners, focusing on accessibility, transparency, and fairness. The Frontend Engineer role involves building financial software services, optimizing web pages, and creating reusable components. The team values scalable code, collaboration, and continuous learning. In the first month, the engineer will familiarize themselves with the tech stack and codebase, gradually taking on more responsibilities.

Program Manager, Disaster Response

Company: GlobalGiving

Location: Remote

Posted Jan 23, 2025

GlobalGiving is seeking a Program Manager for their Disaster Response Team. The role involves supporting community-led responses to humanitarian crises and natural disasters, managing disaster and humanitarian programs, and communicating effectively with stakeholders. The ideal candidate should have a bachelor's degree in a relevant field, at least 4 years of experience in humanitarian response or human rights, and a commitment to disrupting the status quo in philanthropy. They should also have experience in grantmaking, understanding of human rights risk assessment, and proficiency in technology-enabled processes. The position offers a competitive salary, flexible work hours, remote work options, and a meaningful job with opportunities for professional development.

Head of Data Infrastructure

Company: LendingHome

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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