Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Market OCM Leader

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Kyndryl, a leading technology systems provider, is seeking a Senior Market OCM Leader. This role involves driving profitable growth, leading multi-disciplinary teams through complex consulting engagements, and creating strategic change agendas within large accounts. The ideal candidate will have a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Responsibilities include developing and executing OCM strategies, mentoring a high-performing team, identifying new opportunities, building client relationships, positioning the organization as a thought leader, overseeing budgets, driving continuous improvement, and recruiting top talent. Qualifications include an advanced degree in OCM, extensive experience in leadership roles, OCM consulting experience, and strong communication and client relationship skills.

Senior Analyst, UM Authorization Strategy

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking a Senior Analyst for Utilization Management Authorization Strategy. The role involves developing and analyzing key dashboards, driving operational excellence, and identifying strategic opportunities. The candidate will work cross-functionally, focusing on data-driven decisions and automation. They will report to the Director of UM Authorization Strategy and play a key role in shaping the company's overall strategy. The position is based in New York City, Tempe, or Los Angeles, with remote work options available. Qualifications include a bachelor's degree, 1+ years of relevant experience, and proficiency in SQL, data analysis, and storytelling.

Senior Solution Sales Executive

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 23, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology. The company's intelligent cloud-based platform connects people, systems, and processes to improve work methods. The Solution Sales Manager role involves overseeing market success of specific product lines, supporting strategy and solution wins, and coaching team members. Qualifications include 7+ years of experience in specialty solutions, understanding of business sales processes, and traver required: 30-50%. ServiceNow is an equal opportunity employer, promoting diversity and inclusivity.

Manager, Accounting

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an Accounting Manager to oversee general ledger accounting operations and close processes for the US business. The role involves managing a team of staff and senior accountants, ensuring accurate books and records, and implementing world-class accounting practices. The ideal candidate should have 5+ years of progressive accounting experience, 2+ years of leadership experience, and be a US CPA. They should also possess strong technical accounting acumen, familiarity with foreign currency accounting, and the ability to promote a 'coaching culture'. The role offers opportunities for career development in a hyper-growth environment and a competitive compensation package.

Data Analysis

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Sr Director, Research & Development

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Sr. Dir. of Research and Development for Protein Diagnostics. The role involves driving the PDX business new product strategy, leading NPD projects, and creating a compelling technology roadmap. The ideal candidate should have a PhD in Biochemistry, Immunology, or related field, extensive R&D experience in diagnostics, and a proven track record of innovation. The position requires proficiency in English and approximately 25% global travel.

Oracle Applications Engineer

Company: Arrow Electronics

Location: Remote

Posted Jan 23, 2025

Arrow Electronics, a global provider of electronic components and enterprise computing solutions, is seeking an Oracle Applications Engineer. The role involves working with a global scope, supporting business applications, specifically quoting and pricing. The engineer will be responsible for gathering requirements, collaborating with different teams, and delivering application solutions. Key responsibilities include designing functional solutions, conducting integrations and migrations, providing thought leadership, and ensuring project delivery on time and budget. The ideal candidate should have 6+ years of experience with Oracle Applications, experience with Oracle Pricing or Quoting, and proficiency in software development tools like Java, Angular, Azure, or BI Publisher. Arrow offers competitive compensation, benefits, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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