Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Sr Advisory Solution Consultant - State and Local

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 10+ years of pre-sales experience. The role involves supporting State and Local Solution Sales, guiding revenue, and providing product-specific solutions. The consultant will lead discovery workshops, develop client relationships, and provide feedback to product management. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Director, Network Contracting & Services

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking a Director of Network Contracting & Services. The role involves developing, negotiating, and managing provider contracts to ensure a competitive network. The candidate will lead the market provider contracting team, collaborate with stakeholders, and develop strategies for network development, cost containment, and provider relationship management. The role requires 10+ years of healthcare contracting experience, 5+ years of complex contract negotiation, and 4+ years of leadership experience. The position is based in New York City, Tempe, or Los Angeles, with remote work options. Oscar offers competitive pay, benefits, and opportunities for professional growth.

Technical Director of Knowledge Management

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Technical Director of Knowledge Management for a USAID-funded project. The role involves strategic leadership in communications, web development, and knowledge management. Key responsibilities include developing communication strategies, overseeing creation of knowledge products, managing web platforms, and leading KM activities. The ideal candidate should have a Master's degree, extensive experience in knowledge management, and expertise in USAID-funded projects. Benefits include flexible hours, work-from-home options, and comprehensive health benefits.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Senior Security Assurance Engineer

Company: Salesforce

Location: Remote

Posted Jan 23, 2025

Salesforce, a leading company in AI, Data, and CRM, is seeking top-tier security engineers. The role involves partnering with engineering teams to secure large, sophisticated enterprise architectures, performing threat modeling, and driving security improvements. Required qualifications include an attacker's mindset, infrastructure and application security experience, and expertise in securing products from OWASP Top 10 and CWE Top 25. Public cloud experience and software development skills in languages like Java, Perl, Python, Ruby are also needed. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

Oracle Database Administrator

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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