Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior ERM Consultant

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Lead Complex Risk Analyst to support Enterprise Risk Management (ERM) programs. The role involves conducting and leading economic, financial market, and industry research, preparing and reviewing reporting packages, and participating in ERM committee discussions. The ideal candidate will have a Bachelor's degree in a quantitative field, an advanced degree (MBA) and/or professional qualification in risk management, and 8-10 years of relevant experience. Excellent quantitative analysis and modeling skills, along with a strong understanding of the insurance industry and ERM-related regulatory frameworks, are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace, offering comprehensive benefits and continuous learning opportunities.

Client Success Coach

Company: eMoney

Location: Remote

Posted Jan 23, 2025

The Client Success Coach is tasked with enhancing user product knowledge and increasing adoption of the eMoney platform. This role involves delivering consultative coaching, executing scalable learning initiatives, and maintaining knowledge of new features. The ideal candidate should have a Bachelor's degree, 2+ years of software training experience, and strong communication skills. The position offers a salary range of $62,000 - $79,000, along with benefits like bonus programs, retirement contributions, and health insurance.

Advisory Solution Consultant - Commercial

Company: ServiceNow

Location: Lakewood, NJ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves guiding revenue for a product, leading discovery workshops, providing product demonstrations, and collaborating with product management, product marketing, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow is an equal opportunity employer, committed to inclusivity and accommodating candidates with disabilities.

Robotic Desktop Automation Expert

Company: Kyndryl

Location: Madrid, Spain / Remote

Posted Jan 23, 2025

Kyndryl, a company specializing in mission-critical technology systems, is seeking an expert in Robotic Desktop Automation (RDA). The role involves analyzing, developing, and executing RDA architecture, and developing solutions using various technologies like Autohotkey, Python, Selenium, JavaScript, HTML, and CSS. The company values innovation, inclusivity, and continuous learning, offering a collaborative environment with a hybrid work model in Madrid. Kyndryl is committed to diversity and provides opportunities for professional growth, including access to top industry learning programs and a volunteering platform.

Data Partner - Economics - US

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

TELUS Digital AI is seeking a highly knowledgeable Subject Matter Expert for a remote Data Partner role in Economics. The role involves designing advanced, domain-specific questions and solutions, creating challenging problem sets, and collaborating with cross-functional teams. Basic requirements include a degree in Economics and strong English writing skills. The position offers flexible hours and competitive pay rates, ranging from $30 - $50 USD per hour. TELUS Digital AI is committed to diversity and inclusion, offering equal opportunities to all qualified applicants.

Strategic Account Manager - Wholesale

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Pie Insurance is seeking a Strategic Account Manager to innovate and manage acquisition and partner experience for substantial, profitable growth with strategic partnerships. The role involves building and engaging with outside agency partnerships, developing a Multi-Tier relationship plan, and identifying profile gaps. The ideal candidate will have a Bachelor's Degree, 5+ years of sales experience, and 3+ years in insurance, preferably commercial. They should possess advanced problem-solving skills, strong communication abilities, and a track record in achieving sales targets. The position offers a competitive cash compensation, equity, comprehensive health plans, and a flexible hybrid or remote work option. Pie Insurance is an equal opportunity employer committed to making all aspects of working with them as easy as pie.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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