Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

UKG Pro Workforce Management - Director

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

Senior Security Software Engineer

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 23, 2025

ED/VP Medical Science & Strategy - Neurology/Neuroscience

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

PPD, part of Thermo Fisher Scientific, is seeking an Executive Medical Director / Vice President, Medical Science & Strategy - Neuroscience. The role involves driving strategic and measurable business outcomes, with a focus on neuroscience diseases. Key responsibilities include ensuring high-quality input into RFPs, supporting PPD's business activities, providing therapeutic and developmental expertise to internal teams, and participating in multidisciplinary teams. The ideal candidate should be a certified neurologist with at least 10 years of experience in the pharmaceutical industry, possessing strong leadership, communication, and problem-solving skills. The position offers a competitive salary, comprehensive benefits, and an exciting work environment.

Lead Product Manager - Scheduler

Company: Zoom

Location: Remote

Posted Jan 23, 2025

The Lead Product Manager for Zoom's Scheduler product will define and deliver an integrated product experience, aligning with Zoom's mission to connect people seamlessly. This role requires a strategic leader with cross-functional collaboration skills and deep understanding of productivity tools. The successful candidate will create cohesive user experiences, support a unified workflow, and drive customer satisfaction. The Zoom Scheduler team prioritizes user needs and works across departments to build innovative solutions. The role involves leading the product vision, strategy, and roadmap, managing product aspects from inception to launch, conducting industry analysis, user research, and data analysis, defining and tracking KPIs, partnering with engineering, design, and marketing, and collaborating with sales, support, and customer success teams.

Principal Solution Architect

Company: ServiceNow

Location: Seoul, South Korea / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Platform Solution Architect with extensive experience in implementing complex technologies and ServiceNow Workflow solutions. The role involves providing architectural guidance, business acumen, and deep product expertise to customers and partners. Key responsibilities include leading engagement projects, interacting with senior leadership, supporting pre-sales activities, and promoting continuous improvement practices. The ideal candidate should have at least 12 years of consultation and configuration experience, 5 years in advisory consultation related to ServiceNow Workflow solutions, and strong communication skills. ServiceNow Certifications (CSA, CAD, CIS, CSM, CIS-SP, and Core Platform micro-certifications) are required or must be achieved within the first 60 days.

Group Insurance Premier Sales Executive

Company: Prudential Financial

Location: Grand Rapids, MI / Remote

Posted Jan 23, 2025

Prudential's Group Insurance Distribution organization is seeking a strategic Premier Sales Executive. The role involves evaluating and quoting on Premier Account cases, building relationships with key producers and consultants, and negotiating the best pricing. The ideal candidate should have demonstrated success in selling financial or health insurance, understanding of underwriting concepts, and excellent communication skills. The company offers competitive salaries, bonuses, comprehensive benefits, and opportunities for professional development.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Senior Solutions Consultant

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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