Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Researcher, People Insights

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Senior Application Development Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work environment. The role involves leading run-the-business operations, projects, and partnering with engineering teams for company-wide initiatives. Key responsibilities include maximizing Oracle Fusion Cloud features, implementing automation and low-code/no-code tools, maintaining a best-of-breed SaaS ecosystem, and collaborating with diverse teams. The ideal candidate should have extensive experience in Oracle Fusion Cloud, SaaS systems, automation, and a strong understanding of application development in large organizations.

Credit and Collections Analyst

Company: Equinix, Inc

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Credit and Collections Analyst. The role involves managing customer credit limits, resolving outstanding receivables, and establishing credit and collections policies. The analyst will oversee collections, credit processes, and financial transactions, ensuring accuracy in customer data and AR balances. They will also engage with customers, sales, and finance to resolve collection issues, and provide operational support for outsourced collections. The ideal candidate should have 5+ years of finance or collections experience, a bachelor's degree in finance, accounting, or business administration, and preferably a CBA/CBF certification. Bilingual (Spanish/English) and Oracle skills are desirable. Equinix is an equal opportunity employer committed to diversity and inclusion.

Senior Product Manager, Platform- Capital One Software

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 23, 2025

Capital One Software is seeking a Senior Product Manager to contribute to and deliver strategic agenda for core Platform products. The role involves driving product vision into development teams, translating vision into delivery objectives, and providing customer-informed guidance. The ideal candidate should have a strong technical background, be curious, and stay updated with emerging trends. They should also have experience in Agile product management and understanding of iterative software delivery.

Senior Customer Success Manager

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Customer Success Manager. This role involves working closely with customers to understand their unique challenges, customizing Samsara for their needs, and becoming their long-term partner. The ideal candidate should have 2-5 years of experience in Customer Success, account management, or consulting, preferably with SaaS experience. They should be solutions-oriented, passionate, and thrive in a fast-paced environment. The role offers the opportunity to impact industries that run our world, with a focus on safety, efficiency, and sustainability. Samsara values diversity and offers a competitive total compensation package along with flexible working options.

Principal Customer Success Manager

Company: Autodesk

Location: Stockholm, Sweden / Remote

Posted Jan 23, 2025

Autodesk is seeking a Customer Success Manager (CSM) to drive customer value realization from Enterprise Business Agreements. The CSM will lead post-sale account management, program execution, and ensure great customer experience. Key responsibilities include accelerating solution adoption, establishing success criteria, developing strategic roadmaps, and collaborating with internal experts. The ideal candidate will have deep customer-facing experience, strong empathy, passion for revenue growth, and excellent communication skills. Autodesk values a culture of belonging and offers competitive compensation packages.

Product Manager - Conversion ML

Company: Liftoff

Location: Redwood City, CA / Remote

Posted Jan 23, 2025

Compliance Analyst I

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm is hiring for a Financial Crimes Analyst position, offering a competitive salary and comprehensive benefits. The role involves ensuring compliance with BSA/AML, Sanctions, and KYC regulations, working with analytical tools, and collaborating with cross-functional teams. Affirm values transparency, technology, and improving consumer credit products. The company is remote-first, with flexible work arrangements and a focus on inclusivity.

Compliance Operations Specialist 1

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Compliance Operations Specialist L1 to monitor Twilio product usage, ensuring legal, compliant, and wanted traffic. The role involves investigating cases, identifying bad actors, and recommending preventative solutions. The ideal candidate has 1-2 years of fraud, abuse, or compliance experience in ecommerce, FinTech, or telecommunications. They should be detail-oriented, empathetic, and comfortable working with customers and carriers. The position is remotely based in India, specifically in Karnataka, Telangana, Tamil Nadu, Maharashtra, and Delhi.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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