Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Principal Software Engineer

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, offering a range of solutions to optimize online presence, increase sales, and improve customer experiences. They are seeking a Principal Experience Engineer with extensive software engineering experience to architect and evangelize their Dealer Inspire product. The role involves high agency, autonomy, and collaboration with cross-functional teams. The successful candidate will drive software architecture patterns, coach teams, and ensure adherence to best practices. They will also be responsible for technical and organizational leadership, mentoring, and creating training programs.

Compliance Technology KYC Data Analyst

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a tech-savvy individual with strong data analytics and SQL skills for a role in their Compliance Technology Team. The ideal candidate should have experience in AML/KYC Customer Risk Scoring models, transaction monitoring, and KYC technologies. They will be responsible for building and enhancing risk scoring models, collaborating with product and engineering teams, and writing clear documentation. Coinbase offers a fast-paced, dynamic environment with opportunities for growth and innovation in the crypto space.

Energy Security Subject Matter Expert (ES SME)

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Subject Matter Expert (SME) to lead an evaluation of USAID's Energy Security program in Laos. The SME will work with a broader consultancy team to assess the program's effectiveness, provide actionable insights, and suggest improvements. The role requires extensive knowledge of the energy sector in Laos and the ASEAN region, experience in energy security programs, and strong communication and writing skills. The SME will contribute to various deliverables, including a project timeline, inception report, data collection tools, and a final evaluation report.

Staff Accountant (India)

Company: NewRocket

Location: Remote

Posted Jan 23, 2025

NewRocket, a global full-service Elite ServiceNow partner, is seeking a Staff Accountant for its India team. The role involves maintaining accurate account entries, performing month-end closing activities, managing local periodic tax filings, and handling day-to-day financial operations. The company values diversity, fosters a healthy work-life balance, and encourages professional growth. The ideal candidate should have strong communication skills, proficiency in Excel and ledger management, and previous experience with Microsoft D365 Financial Operations. NewRocket is committed to a diverse and inclusive workplace, providing equal employment opportunities regardless of various factors.

Lead, Customer Enterprise Architect

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 23, 2025

Associate Manager, Tax Operations

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking an Associate Manager, Tax Operations to join their dynamic tax team. The role involves assisting with tax controllership and compliance processes, focusing on tax provisioning and financial reporting. The ideal candidate should be a CPA with 5+ years of relevant tax experience, strong analytical skills, and excellent communication abilities. They will work closely with various departments, contribute to tax innovation in the crypto space, and maintain compliance with internal controls and policies.

Sr. Vice President of GTM Operations (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a seasoned SVP of GTM Operations. The role involves optimizing and scaling go-to-market operations, developing revenue strategies, defining business value propositions, managing proposals, enabling revenue growth, leveraging data-driven insights, and leading cross-functional collaboration. The ideal candidate should have 15+ years of experience in revenue operations, strong leadership skills, and a deep understanding of SaaS or cloud-based business models. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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