Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Principal Program Manager, TA Enablement

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Atlassian offers flexible work options, including remote work, and is hiring an experienced TA Program Manager. The ideal candidate will drive top-of-funnel initiatives, enhance ATS and CRM usage, and manage vendor relationships. The role requires 7+ years in TA/HR/People Enablement, experience with TA tools, and a proven track record in leading operational projects. Atlassian values diversity and offers comprehensive perks and benefits.

Senior Staff Software Engineer (Online Infrastructure)

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm, a company reinventing credit, is seeking a seasoned software engineer with 10+ years of experience to lead technical decisions and projects within the Online Infrastructure team. The role involves shaping Affirm's strategy for managing and serving computing workloads, collaborating with cross-functional teams, and designing scalable systems. The ideal candidate should be proficient in Kubernetes, cloud-native technologies, and modern software delivery methods, with experience in Python, Go, C++, or JVM-based languages. Affirm offers competitive compensation, flexible benefits, and a remote-first culture.

Select Account Executive-West

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking an Account Executive for its Large Enterprise team. The role involves exceeding sales quotas, managing a large number of early-stage accounts, and developing new business opportunities. The ideal candidate should have enterprise sales success, experience selling enterprise software, and proven new business selling skills. Smartsheet offers competitive benefits including HSA, 401k match, flexible time away, and opportunities for professional growth.

Senior Software Engineer (PaaS Insights)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a Senior Engineer to join their Insights Team, responsible for building and operating a cloud-scale distributed time-series database for customer observability. The role involves contributing to the technical direction, collaborating with other engineers, and working with open-source software like Prometheus, Thanos, and Grafana. The ideal candidate should have experience in Go, configuration/infrastructure management, and SRE principles. DigitalOcean offers a competitive salary, benefits, and opportunities for career development and growth.

Mid-Market Sales Engineer, UKI

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security is hiring a Mid-Market Sales Engineer to serve as the technical sales lead throughout the pre-sales cycle. The role involves conducting product demos, co-leading customer relationships with Mid-Market Account Executives, and driving successful outcomes for Proof of Value programs. The ideal candidate should have 3+ years of sales engineering experience, strong technical presentation skills, and the ability to uncover customer pain points and architect solutions. A technical background in messaging and Internet security principles is preferred.

Money Laundering Reporting Officer

Company: Coinbase

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 23, 2025

Software Engineer (Remote Eligible in UK)

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Smartsheet, a global leader in Collaborative Work Management with a market cap of $10bn, is expanding its EMEA region and seeks Software Engineers with diverse specialisms. The role involves contributing to the entire development life cycle, participating in system architecture discussions, and maintaining/developing APIs. The company offers a range of benefits including employer-paid medical and dental, pension contributions, flexible time off, and opportunities for professional growth. Smartsheet values inclusivity and diversity, encouraging applicants from all backgrounds.

Customer Success Engineer, WordPress VIP

Company: Automattic

Location: Remote

Posted Jan 23, 2025

WordPress VIP, the enterprise division of Automattic, is seeking a Customer Success Engineer. The role involves providing technical support, architectural consulting, and promoting platform knowledge to customers like Meta, CNN, and Salesforce. The ideal candidate is an engineer with a background in full-stack or enterprise/media, proficient in modern PHP and JavaScript. They should have excellent communication skills, a willingness to learn new technologies, and a passion for problem-solving. The role requires 24/7 support and is based remotely. Automattic, the company behind WordPress.com and WooCommerce, values diversity, equity, and inclusion, and offers a competitive salary range of $70,000-$170,000 USD.

AVP Channel Sales

Company: Bishop Fox

Location: Remote

Posted Jan 23, 2025

Bishop Fox, a leading offensive security company, is expanding and seeking an AVP of Channel to lead indirect go-to-market strategy. The role involves designing sales programs, managing executive relationships with key partners, and collaborating across departments. The ideal candidate should have extensive channel sales experience, a strong cybersecurity background, and excellent communication skills. Bishop Fox offers comprehensive benefits, values diversity, and is an Equal Opportunity employer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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