Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Software Engineer, Transactional Data Platform

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Field CTO (Northeast) - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a Field CTO to serve as a critical role within Digital Velocity. The F-CTO will represent the entire Digital Velocity portfolio, collaborating with peers from Digital Infrastructure to ensure optimal outcomes for clients on their digital transformation journey. Key responsibilities include developing segment strategies, acting as the CTO of their assigned segment, and driving DV consulting growth. The ideal candidate should have a Bachelor's Degree in Computer Science or related field, or equivalent experience, and demonstrate strong interpersonal and presentation skills.

Mid-Market Account Executive - PubSec

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves end-to-end customer engagement, strategic outbound prospecting, and embedding Samsara's cultural principles. Ideal candidates have 2+ years of closing sales experience, a proven track record in quota achievement, and experience in new school, government, and/or public sector accounts. The position is remote and open to US residents. Samsara offers competitive compensation, benefits, and a flexible working model.

Associate Consulting Engineer- Azure

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a best-in-class training program for Associate Consulting Engineers (ACEs). ACEs will participate in a milestone-based program, gaining valuable on-the-job skills and collaborating with top technology professionals. The role involves driving architecture and delivering customer solutions on the Microsoft Azure Platform, participating in pre-sales activities, planning, design, implementation, operations, and consulting. CDW values collaboration, integrity, inclusivity, and personal growth, providing opportunities for hands-on experience with leading-edge technology and career advancement. The ideal candidate should have a degree in a relevant field, practical experience, and certifications. CDW is a Fortune 200 leader committed to fostering an environment that supports work-life balance and professional development.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 23, 2025

Manager - Software Engineering

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The Manager, Software Engineering role involves leading a team in delivering software solutions, gathering requirements, and mentoring team members. Key responsibilities include understanding application architecture, coordinating with technical leads, and participating in project planning. Required qualifications include a Bachelor's degree, 8+ years in application development, and experience with Google Cloud Platform, Agile practices, and Atlassian suite tools. CDW values diverse perspectives, fostering a positive work environment with opportunities for career growth.

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 23, 2025

Manager, Marketing Leads Management

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a dynamic Marketing Leads Manager to build a new leads function and capabilities. The ideal candidate will have experience in lead generation, demand generation, or marketing automation, preferably in a B2B SaaS or technology company. They will develop and execute lead generation strategies, analyze metrics, implement lead scoring, and collaborate with cross-functional teams. The role requires strategic thinking, data analysis, and leadership skills. CDW fosters an environment that embraces collaboration, inclusivity, and individuality, and paves the path for personal and professional growth.

Associate Consulting Engineer- Azure

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a best-in-class training program for Associate Consulting Engineers (ACEs). ACEs will participate in a milestone-based program, gaining valuable on-the-job skills and collaborating with top technology professionals. The role involves driving architecture and delivering customer solutions on the Microsoft Azure Platform, participating in pre-sales activities, planning, design, implementation, operations, and consulting. CDW values collaboration, integrity, inclusivity, and personal growth, providing opportunities for hands-on experience with leading-edge technology and career advancement. The ideal candidate should have a degree in a relevant field, practical experience, and certifications. CDW is a Fortune 200 leader committed to fostering an environment that supports work-life balance and professional development.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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