Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Director, Solutions Engineering - Large Enterprise

Company: Smartsheet

Location: Boston, MA / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking a Senior Director of Solutions Engineering - Large Enterprise. The role involves developing and scaling the Solution Engineering organization, overseeing strategic direction and tactical execution, and partnering cross-functionally to establish GTM strategies. The ideal candidate should have 15+ years of relevant experience, including managing diverse and distributed pre-sales organizations, and demonstrated leadership skills. Smartsheet offers competitive benefits, including HSA, 401k match, flexible time away, and opportunities for professional growth.

Field Sales Manager, Central Massachusetts

Company: PAX Labs

Location: Remote

Posted Jan 23, 2025

PAX, a leading global cannabis brand, is seeking a dynamic field sales representative for the Central Massachusetts area. The role involves driving sales execution standards, launching new products, and retaining existing accounts. The ideal candidate should have 3+ years of outside sales experience in the Massachusetts cannabis market, excellent interpersonal and communication skills, and the ability to work autonomously. PAX offers competitive compensation, equity, comprehensive benefits, and a supportive work environment.

Principal Backend Software Development Engineer - Mexico

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Zillow, the leading real estate website in the US, is seeking a Principal Software Development Engineer with 7+ years of experience in Java, Python, NodeJS, and Go. The role involves leading project delivery, contributing to feature design, code review, advocating for methodologies, mentoring juniors, and participating in a dynamic team. The position is a teleworker role, preferably based in Mexico City, offering a competitive salary, benefits, and potential equity awards. Zillow values diverse backgrounds and fosters an innovative, inclusive culture, recognized by various awards and rankings.

Project Management Leadership Program

Company: GE Vernova

Location: Singapore / Remote

Posted Jan 23, 2025

Senior Security Operations Engineer - Incident Response

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, seeks a Security Operations Team member to monitor and respond to security events, lead incidents, and conduct digital forensic investigations. The role involves collaborating with a global team, creating runbooks, and assisting in process refinement. The ideal candidate has 4+ years of experience in Security Incident Response, proficiency in Python, and understanding of cloud architecture and security. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Lead Field Service Engineer - Automation

Company: GE Vernova

Location: Abilene, TX / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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