Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Staff Infrastructure Engineer, Cloud Traffic

Company: Procore Technologies

Location: Remote

Posted Jan 22, 2025

Procore Technologies is seeking a Staff Infrastructure Engineer to join their Cloud Traffic Engineering team. The role involves designing, implementing, and maintaining scalable and reliable traffic delivery infrastructure. The engineer will contribute to the architecture and development of Procore's traffic networking, collaborate on architectural design decisions, and mentor teammates. The ideal candidate will have a BS or MS in MIS or related field, 8+ years of experience in software, systems, infrastructure, or SRE engineering, and experience with cloud networking or network design for large-scale web applications. Procore offers competitive benefits, including health care plans, unlimited vacation, stock options, and employee development programs.

Employee Service Coordinator

Company: Zillow

Location: Remote

Posted Jan 22, 2025

Zillow Group is seeking a detail-oriented individual for a remote Employee Service Coordinator role. The role involves maintaining Workday records, managing the ticketing queue, supporting HR transactions, and onboarding processes. The candidate must have meticulous attention to detail, be highly organized, and have 1+ years of Workday experience. Zillow Group offers competitive benefits and a culture of innovation, equity, and belonging.

Associate MPS - Trainee

Company: Stryker

Location: Remote

Posted Jan 22, 2025

Senior Product Designer

Company: KeepTruckin

Location: Remote

Posted Jan 22, 2025

KeepTruckin, a company utilizing AI and computer vision, is seeking a Senior Product Designer. The role involves collaborating with cross-functional teams to identify and solve customer problems, driving innovation in fleet and freight management products. The ideal candidate should have 5+ years of experience in interaction and interface design, proficiency in design systems, and strong communication skills. KeepTruckin values diversity and inclusivity, and is an equal opportunity employer.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Senior Product Manager, Consumer Trading

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a seasoned Product Manager with 6+ years of experience, especially in consumer products and trading, to enhance the trading experience. The role involves leading the development of features, building a roadmap, and collaborating with cross-functional teams. The ideal candidate should have expertise in trading, strong design sense, and an entrepreneurial mindset. Familiarity with crypto and blockchain is a plus.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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