Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Associate Project Manager, Project Manager & Sr Project Manager, Global Clinical Supplies (LATAM)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a fully remote role in LATAM locations, supporting global clinical trials' supply chain. The role involves developing study plans, coordinating with internal teams, ensuring compliance with company and client requirements, and participating in ongoing training. The ideal candidate should have strong English skills, interpersonal abilities, and experience in clinical supply operations. Thermo Fisher Scientific provides competitive remuneration, benefits, and a mission-driven company culture focused on making the world healthier, cleaner, and safer.

Software Engineer

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a software engineer with 3+ years of experience, particularly in GoLang and gRPC, to join the CXCM team. The role involves building complex, scalable applications that directly impact the Coinbase customer experience. The ideal candidate should have experience with AWS, Kubernetes, and event-driven architectures, and be a self-starter capable of executing complex solutions with minimal guidance. The company culture is intense and not for everyone, but it's perfect for those who excel in their disciplines and want to build the future of the global financial system alongside high-caliber colleagues.

Senior Software Engineer, Data Platform

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Cloud Contract Specialist

Company: CDW

Location: Remote

Posted Jan 22, 2025

Senior Data Scientist (Applied ML)

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a candidate to build the future global financial system. The ideal candidate is passionate about crypto and blockchain technology, eager to leave their mark on the world, and willing to solve complex problems. They should be able to design and execute complex data and modeling solutions that span multiple teams.

Postdoc, Computer Vision - AI/ML Radiology

Company: Johnson & Johnson

Location: New York, NY / Remote

Posted Jan 22, 2025

Johnson & Johnson Innovative Medicine (JJIM) is recruiting for a postdoc position in data science, focusing on Computer Vision (AI/ML Radiology). The role involves developing analytics and AI/ML solutions for high-priority scientific problems, collaborating with cross-functional teams, and extracting insights from complex radiology image data. The ideal candidate should have a Ph.D. in a quantitative discipline, extensive experience with Computer Vision techniques, and proficiency in programming languages like Python or C++. Familiarity with drug discovery and clinical development processes is a plus. The expected base salary is $95,000/yr, and JJIM is committed to fostering a diverse and inclusive company culture.

Insights Manager

Company: Instacart

Location: Remote

Posted Jan 22, 2025

Comparator Sourcing Business Development Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The Business Development Manager for Comparator Sourcing is responsible for supporting regional sales teams and growing accounts through strategic tactics. This role involves building long-term customer-supplier relations, acting as a single point of contact for sales opportunities, and collaborating with the head of sales. The manager is expected to be a Subject Matter Authority in Global Comparator knowledge, providing advisory support and leading the portfolio of assigned clients. They will work closely with internal partners to build positive relationships and gain customer happiness. The role also involves leading new services development, supporting client contracts, and participating in sales and marketing activities. Minimum qualifications include a Bachelor's degree in a science-related field with 7+ years of experience in the pharmaceutical/biotech industry or a High school diploma with 8+ years of extensive background in the biotech, pharmaceutical industry.

Software Engineer

Company: 360Learning

Location: Remote

Posted Jan 22, 2025

360Learning is a rapidly growing company with a team of over 60 engineers divided into 10 product squads. They work on a complex codebase using popular JS technologies like MongoDB, Node.js, and Vue.js, and are migrating to TypeScript. The company offers a flexible work environment, competitive compensation, and a strong focus on diversity and inclusion. They are looking for full-stack developers with Agile methodologies experience, JavaScript interest, and a product-oriented mindset. The interview process includes a phone screen, technical test, discovery meeting, clarification meeting, and a culture-fit interview with the Engineering Director.

Associate Product Marketing Manager

Company: PointClickCare

Location: Remote

Posted Jan 22, 2025

PointClickCare is a leading North American healthcare technology platform, recognized for its cloud-based software and commitment to frictionless care. The company offers a vibrant culture with opportunities for career growth and meaningful work. The Associate Product Marketing Manager role involves developing value propositions, aligning with product management, and collaborating with various teams to bring new products to market. Key strengths include a B2B SaaS healthcare technology background, strong communication skills, and industry experience. PointClickCare provides comprehensive benefits and is committed to equal employment opportunities and information security.

Principal Value Engineer- Utilities

Company: Celonis

Location: New York, NY / Remote

Posted Jan 22, 2025

Windows Sustaining Software Engineer (SaO) - Sensor (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Software Engineer for its Sustaining and Operations (SaO) team. The role involves providing technical leadership, troubleshooting complex sensor issues, and championing development projects to improve sensor reliability and supportability. The ideal candidate will have strong knowledge of C++ and Windows OS internals, experience with python and test frameworks, and the ability to lead and collaborate effectively in a distributed team. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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