Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

GTM Business Strategy Architect | Portfolio

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a GTM Business Architect. The role involves leading strategic design and execution of a segmentation-focused GTM framework, driving growth and efficiency, and aligning Sales and Support strategies with company objectives. The ideal candidate will act as a trusted advisor, delivering insights, operational excellence, and innovative solutions. Responsibilities include driving strategic decision-making, aligning projects with business strategy, and overseeing end-to-end portfolio of GTM strategies. Qualifications include 10+ years in high-growth software/tech industry, deep understanding of enterprise business models, and ability to think strategically with attention to detail.

Key Accounts Executive (East)

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 22, 2025

Datadog is seeking an experienced Enterprise Sales professional with 5+ years selling into Fortune 100 companies. The role involves developing and executing an outbound prospecting strategy, cross-selling, and navigating complex accounts. The company values office culture, hybrid workplace, and offers benefits like stock equity, professional development, and competitive salary. The estimated yearly salary is $135,000-$150,000 USD.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Water Program Manager

Company: Meta

Location: Remote

Posted Jan 22, 2025

Meta is seeking a Water Program Manager to oversee water-related efforts for its expanding global data center portfolio. The role involves coordinating with various teams, ensuring compliance with water regulations, and optimizing water usage. The ideal candidate should have a civil or environmental engineering background, extensive experience in water infrastructure projects, and proficiency in data analysis tools.

Project Manager Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

This job involves overseeing the supply chain for complex global clinical trials, ensuring compliance with company and client requirements. The role includes developing study-specific plans, coordinating with internal teams, integrating clinical supplies into the supply chain, participating in training on new regulations, representing the department internally and externally, mentoring junior team members, and contributing to process improvement initiatives. The position requires a Bachelor's degree or equivalent and relevant experience, comparable to 5+ years.

Principal Backend Software Development Engineer - Mexico

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

Zillow, a leading real estate website in the US, is seeking a Principal Software Development Engineer with 7+ years of experience in Java, Python, NodeJS, and Go. The role involves leading project delivery, contributing to feature design, and mentoring junior engineers. The position is a teleworker role based in Mexico, offering competitive salary, benefits, and equity awards. Zillow values innovation, inclusivity, and work-life balance, recognized by multiple organizations for its work culture.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Sr Enterprise Account Executive - Transportation & Logistics

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The company offers a cloud-based platform that connects people, systems, and processes to improve work efficiency. They seek a sales professional to develop relationships with C-suite executives in the Transportation and Logistics sector, oversee account management, and act as a trusted advisor to clients. The ideal candidate has 10+ years of software sales experience, resides in the Southeastern US, and is willing to travel up to 50%. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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