Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Software Engineer Intern (12 weeks, June start)

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a Software Engineer Intern for a 12-week remote position starting in June. The role involves designing, developing, deploying, and operating software solutions to deliver real-time, low latency capabilities for next-generation communications. Interns will work on complex distributed systems, learn from passionate engineers, and gain industry experience. They will be given responsibility for core features and services, and expected to deliver great results. The ideal candidate is pursuing a degree in computer science, engineering, or a related field, with a keen interest in software development and side projects. Knowledge of unit and integration testing, data processing, and relevant technologies is a plus. Twilio offers competitive pay, generous time off, and flexible working conditions.

Spring Intern 2025 - Finance & Administration

Company: PCORI

Location: Remote

Posted Jan 22, 2025

The Patient-Centered Outcomes Research Institute (PCORI) is an independent nonprofit organization that funds research to provide patients with evidence-based information for better-informed healthcare decisions. The Finance & Administration team is seeking an intern to create and update comprehensive Financial Compliance Data trackers.

Director, Product Analysis - USDS Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking an Assistant Director or Director, Product Analysis to lead the design and build of major pricing and underwriting programs in Earnix. The role involves driving best practices within Earnix, coordinating with modeling, data, and technology teams, and increasing speed to market with sophisticated models. Responsibilities include leading a team to build pricing programs, creating and maintaining rigorous data models, facilitating design of Rate Order Calculations, and ensuring accuracy of pricing outputs. The ideal candidate should have a Bachelor's degree in a quantitative field, 8+ years of relevant experience, and proven experience in creating rating logic and implementing rating programs in tools like Earnix. Strong understanding of rating algorithm structures and Python language skills are preferred. The company values diversity, equitable and inclusive workplace, and offers comprehensive benefits.

Seasonal Antarctic Cultural HRBP

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Leidos is seeking an experienced HRBP for short-term assignments on their Antarctica program. The role involves supporting employees in Antarctica, acting as a cultural champion, and change agent. The position is a deployment only, lasting approximately eight months at McMurdo Station, Antarctica. The HRBP will engage with deployed employees, provide ethical support, and collaborate across organizational COEs. Prior HR experience, strong communication skills, and ability to work independently are required. The salary range is $70,000 - $97,000 annually.

Lead Manager Operational EHS - Services and Projects

Company: GE Vernova

Location: Kuala Lipis, Malaysia / Remote

Posted Jan 22, 2025

Sr. Analyst, Falcon Complete (Remote, GBR)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking highly motivated technical analysts to protect organizations against advanced attackers. The role involves conducting monitoring, performing in-depth analysis, malware analysis, remote remediation, and developing processes for incident detection. Candidates should have experience in incident handling, computer forensic analysis, systems administration, network forensic analysis, malware analysis, incident remediation, network operations, and programming. A BA/BS in Computer Science or related field is required. Benefits include remote-friendly culture, competitive compensation, wellness programs, and professional development opportunities.

Technical Application Engineer

Company: GE Vernova

Location: Ozorków, Poland / Remote

Posted Jan 22, 2025

The role involves managing global project control activities, ensuring consistent functional specifications and processes for project implementation. Key responsibilities include supporting sales and commercial managers in customer demonstrations, responding to customer information requests, and liaising with product management and engineering teams. The ideal candidate should have a degree in Electrical or Mechanical Engineering with a focus on energy technology, and at least 3 years of experience in the energy industry. Strong communication skills, analytical abilities, and the capacity to multi-task are required. Travel may be necessary, and proficiency in European languages is a plus.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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