Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

PhD Data Partner - Physics - Europe

Company: TELUS Digital

Location: Remote

Posted Jan 22, 2025

TELUS Digital AI is seeking a PhD Data Partner in Physics for a remote position in Europe. The role involves designing advanced, domain-specific questions and solutions, collaborating with cross-functional teams, and creating challenging problem sets. The ideal candidate should have a completed PhD in Physics, strong English writing skills, and the ability to explain complex concepts concisely. The pay rate ranges from $30 - $50 USD per hour, varying based on expertise, skills assessment, location, project need, and other factors. TELUS International is committed to creating a diverse and inclusive workplace.

Represented Litigation Moderate Bodily Injury Adjuster - Remote CST

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate is seeking a Represented Litigation Moderate Bodily Injury Adjuster with 2+ years of Casualty Claims Handling experience, preferably in Kentucky, Mississippi, or Tennessee. The role involves investigating claims, assessing coverage and liability, and negotiating settlements. The adjuster will work remotely, handling claims through various channels like voice calls, emails, and text messages. Key responsibilities include taking recorded statements, resolving loss of use claims, and providing exceptional customer service. Proficient communication, negotiation, and problem-solving skills are required. Allstate offers a competitive salary, comprehensive benefits, and a flexible work environment.

Onboarding Customer Success Manager - LATAM - Workvivo

Company: Zoom

Location: Remote

Posted Jan 22, 2025

The Onboarding & CSM (LATAM) role is dedicated to delivering a best-in-class platform to enterprise level customers. The team focuses on delivering exceptional customer success and growth strategies across Latin America, with a structured hybrid approach and award-winning workplace culture.

Principal Talent Intelligence Consultant

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in an office, from home, or a combination. The company is distributed-first, conducting interviews and onboarding virtually. The role involves serving as a Subject Matter Expert in Talent Analytics, leading Market Intelligence projects, and acting as the technical point of contact in the team. The ideal candidate should have 8+ years of experience in an analytics role, preferably in HR, and proficiency in data visualization tools. Atlassian values diversity and inclusion, and offers comprehensive perks and benefits, including health coverage and paid volunteer days.

Software Engineer Authentication - Python & Angular Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 22, 2025

Alight, a company that champions its people and encourages growth with purpose, is seeking an Authentication Engineer with expertise in Python, Angular, and AWS services. The role involves developing secure, scalable authentication solutions, leveraging FastAPI, and working with databases like DynamoDB and SQL. Alight offers a comprehensive rewards package, flexible working arrangements, and a commitment to diversity and inclusion. The ideal candidate will have a Computer Science or related degree, 3+ years of Python experience, and proficiency in AWS services.

Principal Sourcer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Atlassian is seeking an experienced Senior Talent Sourcer to join their Talent Acquisition team in India. The role involves developing a strong sourcing strategy for various positions, building a pipeline for frequently hired and hard-to-fill roles, and engaging top tech talent through creative and unconventional means. The successful candidate will work in a fast-paced, distributed-first environment, contributing to a team that values collaboration, data-driven ideas, and continuous improvement in hiring workflows. The ideal candidate should have 7+ years of experience in research, sourcing, or recruitment consultancy, a background in the software industry, and a proven track record in identifying and filling technical roles in high-growth environments.

Staff Software Engineer - Detection Serving & Signals

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security is hiring a Staff Backend Software Engineer for their Detection Team. The role involves scaling and optimizing high-throughput, low-latency scoring infrastructure for their Detection Serving Platform. The ideal candidate should have extensive experience in building and scaling data-intensive products, maintaining 99.99% uptime for high-volume services, and a proven track record in architecting scalable, customer-centric solutions. Key responsibilities include leading the architecture and implementation of backend services, collaborating with ML Engineering teams, mentoring junior engineers, and continuously optimizing system performance.

Senior Data Scientist, Growth Data Science

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote work, and is hiring for a world-class Data Science role. The successful candidate will collaborate with cross-functional teams, use data to drive insights, and influence product investments. They will need 5+ years of experience in Data Science, proficiency in SQL and another data manipulation language, and expertise in data visualization. The role is eligible for competitive compensation and benefits, with base pay ranges varying by geographic zone in the US. Atlassian values diversity and inclusion, and offers a variety of perks and benefits.

Abnormal University Programs Manager

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

The job posting is for a Program Manager role within the Sales Enablement Programs team at Abnormal University. The role involves managing cross-functional projects, ensuring timely completion to high standards, and collaborating effectively across teams. Key responsibilities include enablement program management, data management and reporting, tool utilization for process efficiency, and cross-functional collaboration. The ideal candidate should have 3-5 years of experience in sales enablement or similar roles, strong data analytics skills, and excellent communication abilities. The role offers a competitive salary range of $114,800—$135,000 USD, along with potential bonuses and RSUs.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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