Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Strategic Account Executive - Pharma / Chemical

Company: Celonis

Location: Remote

Posted Jan 22, 2025

Celonis, a global leader in Process Mining technology, is seeking a seasoned field sales professional to drive growth in Switzerland. The role involves engaging with C-level executives, building customer relationships, and delivering presentations to senior leadership. The successful candidate will collaborate with various internal teams and partners, manage long sales cycles, and lead contract negotiations. Celonis offers personal growth, competitive compensation, and a diverse, inclusive culture. Fluency in English, German, or French is a plus.

Industrial Design Lead - Caper

Company: Instacart

Location: Remote

Posted Jan 22, 2025

Instacart is transforming the grocery industry by offering a flexible and innovative approach to shopping. The company aims to provide an essential service that customers rely on, while also offering safe and flexible earnings opportunities to its employees. Instacart is currently seeking an Industrial Design Lead to oversee the development of its AI-powered smart cart, Caper Cart.

Director, Enterprise Sales (Italy)

Company: Datadog

Location: Rome, Italy / Remote

Posted Jan 22, 2025

Datadog is seeking an experienced Director of Enterprise Sales to manage a team of sales executives, drive new business, and shape go-to-market strategies. The role involves setting quotas, coaching team members, and building relationships with C-level executives in the IT space. The company values a hybrid workplace culture, offering high income earning opportunities, professional development, and comprehensive benefits. The ideal candidate will have a proven track record in managing complex sales processes and negotiations.

Cloud Security Engineer

Company: TripAdvisor

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Tripadvisor is seeking an experienced Cloud Security Engineer with expertise in Terraform, AWS, GCP, and Azure. The ideal candidate will develop, implement, and maintain cloud security policies, create a culture of cloud adoption, and collaborate with development and operations teams. They should have a deep understanding of cloud security best practices, excellent communication skills, and the ability to articulate complex technical concepts to non-technical stakeholders. Tripadvisor values diversity and inclusivity, and the role requires working independently and as part of a team.

Head of Technical Program Management, Identity

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian is looking for a Head of TPM to lead the Identity team in building and delivering a platform and solutions enabling customers and partners to access resources and content across all Atlassian products. The role requires innovative thinking, collaborative problem-solving skills, and a passion for working in a highly cross-functional environment. The successful candidate will have 12+ years of experience in program leadership on software teams as TPM, Engineer Manager or PM, and 5+ years of people management experience.

Technical Architect - IBM Power

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The role involves providing technical infrastructure architecture support, pre-sales support, and customer support. Key duties include analyzing client engagements, assisting in proposal development, delivering customer presentations, and performing pre-sales activities. The ideal candidate holds a Bachelor's degree in a relevant field and has at least five years of IBM Power-related architecture experience. Preferred qualifications include prior technical pre-sales experience and related certifications. CDW values a positive, success-driven culture, offering opportunities for growth and learning.

People Relations Operations Specialist

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a passionate and experienced People Relations Specialist to join their team. The role involves supporting early to mid-level managers in applying HR policies, advising on HR practices, and maintaining a positive work environment. The ideal candidate should have a minimum of 3 years of HR experience, strong problem-solving skills, and the ability to build relationships. The position is crucial in maintaining compliance with relevant laws and regulations. The work culture is intense but rewarding, suitable for those who excel and expect the same from their colleagues.

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 company, invites experienced IT professionals to join and make a significant impact. They offer a mission-driven environment with opportunities for career growth and balance. Currently, they are seeking a Senior Manager, Internal Audit with extensive experience in audit, accounting, and finance, and strong leadership skills.

Fortinet Certified Trainer - Contract 1099 - Part Time / Flexible

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, is seeking a skilled cyber instructor to create, maintain, and deliver courses in virtualized environments. The instructor will design training exercises, deliver training, and assess results, empowering students to develop cyber skills for immediate job opportunities. This is a part-time, contract position requiring advanced subject matter expertise in cyber security, strong presentation skills, and the ability to manage a learning environment. Certifications like Fortinet Certified Trainer (FCT) with NSE 4 FortiOS and NSE 7 Enterprise Firewall are preferred. CDW offers a culture that values diverse perspectives, fostering strong relationships and continuous learning.

Professional Services Consultant - Strategic Advisory Services (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global cybersecurity leader, is seeking a Strategic Consultant (Cloud Security) to contribute to large and complex advisory service engagements. The role involves enhancing security programs, advising on cloud security strategy, and developing tailored cyber initiatives. Successful candidates should have 2-6 years of experience in cloud security, IT/security management consulting, security program development, or security analysis/operations. Key qualifications include understanding of major cloud platforms, familiarity with modern workloads, and exceptional communication skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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