Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Business Analyst- Actuarial Reserving Support Team

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 22, 2025

Liberty Mutual is seeking a Senior Business Analyst for the Actuarial Reserving Support Team at Global Risk Solutions (GRS) Actuarial. The role involves automating tasks, enhancing processes, and providing insights on GRS reserves using Python and SQL. The ideal candidate should have strong skills in Python and SQL, data visualization, database management, or automation tools. They should also possess critical thinking, problem-solving, and presentation skills. The position offers opportunities for growth and development within the role, and Liberty Mutual values a diverse, equitable, and inclusive workplace.

Lead, Financial Analysis

Company: Kyndryl

Location: Naha, Japan / Remote

Posted Jan 22, 2025

Sr. Customer Success Advisor, Public Sector

Company: Illumio

Location: Washington, DC / Remote

Posted Jan 22, 2025

Illumio, a market leader in Zero Trust segmentation, is seeking a Customer Success Advisor. The role involves developing strategies for customers to effectively utilize Illumio's products, ensuring high adoption rates, and driving renewals and expansions. The ideal candidate will have 5+ years of experience in Customer Success or related roles, preferably in Cyber Security or Enterprise SaaS. They should possess excellent communication skills, the ability to build trust with C-Suite executives, and be detail-oriented. Illumio offers a competitive pay range and comprehensive benefits, emphasizing a diverse and inclusive culture.

Senior Client Architect

Company: Siemens Digital Industries Software

Location: Plano, TX / Remote

Posted Jan 22, 2025

Siemens Software is seeking an experienced Client Architecture Engineer to join their Technology & Innovation Architecture and Standards organization. The role involves developing strategies and roadmaps for client and server environments, managing hardware and software standards, and leading automation efforts. Key responsibilities include defining client architecture strategy, utilizing configuration management tools, managing configuration of client and server resources, establishing hardware standards, collaborating with cross-functional teams, providing troubleshooting support, and documenting architectural decisions. Required qualifications include proven experience in client architecture and configuration management, expertise in managing client and server environments, hands-on experience with configuration management solutions, scripting language proficiency, and understanding of automation frameworks. Preferred qualifications include cloud-based infrastructure management experience, familiarity with DevOps practices, and project management skills. The salary range is $126,100 to $227,000.

Senior Channel Manager - Electron Microscopy (EMEA)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a remote-based Senior Channel Manager for their Electron Microscopy business in Eastern Europe and Southern Africa. The role involves leading distributor partnerships, achieving annual bookings targets, and driving growth through strategic direction. The ideal candidate should have a Bachelor's degree, extensive commercial experience in EMEA, proven expertise in Electron Microscopy Management, and strong leadership skills. They must be fluent in English and committed to customer and partner satisfaction. The position offers competitive compensation, benefits, and a supportive work environment.

Associate Manager

Company: Prudential Financial

Location: Dresher, PA / Remote

Posted Jan 22, 2025

Prudential is seeking a driven leader for a Project Management role in Transformation & Strategy. The position involves overseeing a team of 8-12 New Business Service associates, managing performance, resolving issues, and enhancing customer experience. Candidates should have 5 years of customer service or sales experience, 3-6 years of leadership experience, and a strong understanding of Sales and Service processes. Prudential offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.

Solutions Architect

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 22, 2025

ServiceNow is seeking a seasoned professional with 15+ years of IT Services industry experience and a minimum of 3-5 years of ServiceNow expertise. The ideal candidate will provide technical and strategic thought leadership, engage in executive-level conversations, and collaborate with internal teams to deliver high-quality solutions. The role involves driving complex strategic deals, participating in innovation opportunities, and creating customer-facing deliverables. The successful applicant will be a trusted advisor, skilled in consultative sales, and have a proven track record of meeting and exceeding sales targets. The position requires 50% travel and a commitment to ServiceNow's values of innovation, collaboration, and customer success.

Manager, Project Management

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an Installation Project Manager for Electron Microscopes in APAC, based in Korea, Taiwan, or Singapore. The role involves planning and executing system installations, managing end-to-end order fulfillment, and coordinating with regional service teams. The ideal candidate will have a degree in installation management, proven experience in high-tech industry, and project management skills. They should possess excellent communication skills, problem-solving abilities, and be comfortable working with cross-functional, cross-cultural teams. The starting salary is $75,000 annually, with a 10% bonus based on targets.

Inside Sales Representative

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The job description involves handling assigned accounts and customers to meet sales targets, prospecting and upselling/cross-selling to develop current and new business, following up on quotations, enquiries, and complaints, and supporting customers in finding the best products and solutions. The role offers opportunities for career development in sales, marketing, product management, and research within a global company.

Client Director - Google

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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