Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Director - Global Proposals & USG Contracts

Company: Planet

Location: USA

Posted Dec 19, 2024

This is a full-time remote position based in the United States, seeking a Director Global Proposals and USG Contracts with 8+ years of experience in Federal contracting and proposals management. The role involves managing the proposals team, owning and executing the US Federal contract management process, and building relationships with stakeholders. The ideal candidate is a quick learner, self-motivated, and has accountability and integrity. This is a great opportunity to work in a dynamic collaborative environment and make an impact with skills and enthusiasm.

Sr. Data Analyst

Company: Reserv

Location: USA

Posted Dec 19, 2024

Reserv is an insurtech company that aims to automate manual tasks and tackle longstanding problems in claims and set a new standard for TPAs. They are seeking a Senior Analyst with strong Python and SQL skills to work with their data stack, serve as the main technical liaison with customers, and build ML tools that solve for customer needs. The role requires a passion for building intuitive technology and a willingness to take on tasks outside of core competency.

Contracts Specialist I

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 19, 2024

American Specialty Health is seeking a Contracts Specialist I to join their Legal and Contracts department. The individual will support the contract management department of the company, not practice law or provide legal advice, and will not negotiate rates. The position offers a salary range of $48,000 to $57,000 full-time, with the option to work remotely from home. The responsibilities include preparing and managing standard and nonstandard form contracts, agreements, and amendments. The individual will also serve as a subject matter expert, drafting correspondence, negotiating contracts, and maintaining contracts and agreements libraries. They will need to have a stable internet connection, minimum internet download of 50 Mbps and 10 Mbps upload speed, and be able to work with other departments and external contacts. The ideal candidate should have a Bachelor's degree in English, History, Political Science, Paralegal, or a related field, and at least one year of experience in contract development and negotiation. They should also be proficient in MS Office and have excellent communication and analytical skills.

Director of Product Marketing

Company: ActiveCampaign

Location: USA

Posted Dec 19, 2024

The text is a job description for a Director of Product Marketing position at ActiveCampaign. The role involves shaping the company's messaging, positioning, and go-to-market strategy, driving product innovation and customer growth. The ideal candidate should have 10+ years of product marketing experience, B2B SaaS experience, and MarTech or adjacent industry experience. They should be able to manage and develop high-performing teams, have excellent storytelling skills, and be able to thrive in fast-paced environments.

Senior Director -Corporate Analytics

Company: Upwork

Location: USA

Posted Dec 19, 2024

Upwork is a global work marketplace serving businesses and professionals, with a focus on trust, data-driven insights, and innovation. The company is committed to diversity, inclusion, and providing exceptional benefits to employees. The Sr Director Corporate Analytics leads a high-performing analytics team, advises senior leaders, and drives data-driven decision-making.

Sr. FrontEnd Software Development Engineer

Company: iHerb

Location: USA

Posted Dec 19, 2024

The job summary is about a Senior Software Development Engineer position in an agile development team, building and working on enterprise-grade software systems. The role involves developing information systems, working with an agile team, writing technical design specifications, coaching the team, collaborating with other teams, and maintaining high software quality standards. The duties may include optimizing system architecture, participating in peer code reviews, and researching and evaluating software products.

Sr Reconciliation Rep

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 19, 2024

American Specialty Health is seeking a Senior Reconciliation Representative to join their Reconciliation department. The role involves reconciling claims, including complex claims for payment, and performing various administrative tasks. The position is remote and requires a stable internet connection, minimum download and upload speeds, and the ability to work from home with company-provided technology. The successful candidate will be trained remotely and must have excellent communication and organizational skills.

Intermediate Site Reliability Engineer - Environment Automation

Company: GitLab

Location: USA

Posted Dec 19, 2024

As a Site Reliability Engineer at GitLab, you will be responsible for maintaining and operating a large number of GitLab environments through automation. This role involves automating all workflows, from provisioning new environments to daily operating tasks. You will work on projects such as creating deployment packages, building dedicated Gitlab setups, and developing tools to orchestrate infrastructure as code workloads. The role requires strong programming skills, experience in running and operating production workloads, and a strong background with Infrastructure as a Code technologies.

Mid-Market Account Executive - Segment

Company: Twilio

Location: USA

Posted Dec 19, 2024

Twilio is seeking a MidMarket Account Executive to join their team on the Segment Sales team. The role involves driving opportunities through the sales cycle, employing a value-oriented sales methodology, and building upon the growth and adoption of Segment in the MidMarket business segment. The successful candidate will be based in the MST or CST timezones and will be expected to travel approximately 15 times a year.

Technical Expert

Company: Grow Therapy

Location: USA

Posted Dec 19, 2024

The role involves championing and driving customer product issues, collaborating with stakeholders, and working to improve the customer experience. The individual will be responsible for efficiently triaging internal tickets, owning and resolving task-oriented issues, and developing deep technical expertise of the Grow platform. They will also be required to communicate openly, guide multiple teammates, and provide timesensitive responses.

Senior Engineering Manager - Risk

Company: Gusto, Inc.

Location: USA

Posted Dec 19, 2024

The Risk Engineering team is responsible for defining best-in-class user experiences to mitigate financial and reputation risk. The Senior Engineering Manager will lead the team to scale the platform, build and maintain a bad actor platform for fraud prevention, and improve credit underwriting and collections experiences. The role involves empowering and coaching a team, driving technical guidance, and delivering scaled engineering solutions on time. The team will focus on building an inclusive, collaborative, and high-performance culture.

Account Executive

Company: Rockerbox

Location: USA

Posted Dec 19, 2024

Rockerbox is a high-growth SaaS company that empowers marketing teams to make data-driven decisions. The Account Executive role involves owning the sales cycle end-to-end, qualifying opportunities, running product demos, negotiating terms, and closing enterprise-level deals. The company fosters a culture of growth, learning, and transparency, with a focus on customer success and collaboration with other teams.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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