Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Support Engineer

Company: Entersekt

Location: USA

Posted Dec 13, 2024

The text describes a job posting for a Support Engineer at Entersekt, a company that provides mobile authentication, app security, and payments enablement technology. The role involves managing technical inquiries, troubleshooting complex issues, and working closely with clients and developers to provide exceptional client communications. The ideal candidate should have a problem-solving skill, a passion for technology, and excellent communication skills.

Senior Site Reliability Engineer

Company: Rubrik

Location: USA

Posted Dec 13, 2024

The text describes a role in Information Security at Rubrik, a company committed to diversity, equity, and inclusion. The role involves building and managing security solutions, managing security technologies, and ensuring data governance and sharing relationships with third parties. The position carries special Security and Privacy Responsibilities for protecting the US Federal Governments interests.

Staff Product Designer - Banking Experience

Company: Mercury

Location: USA

Posted Dec 13, 2024

George Nelson's Kirkpatrick House, designed in the 1950s, is a long-lasting piece that prioritizes livability over appearance. Mercury, a financial technology company, is looking for a staff product designer to help define and shape their core banking products. The role involves collaborating with cross-functional partners, working on improving the customer experience, and designing banking experiences that scale seamlessly.

Lead, QA Automation

Company: AssistRx

Location: USA

Posted Dec 13, 2024

The text describes a role for a QA Automation Engineer with extensive experience in test delivery, RESTful web services, and microservice architecture. The candidate should have strong communication skills, be a team player, and have experience in Atlassian tools like JIRA and Confluence. They should also have expert-level understanding of test automation frameworks and experience with API testing. The role requires building test frameworks, reviewing workflows, and leading a team. The company offers a supportive environment, competitive pay, and benefits.

Senior Solutions Engineer

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Senior Solutions Engineer to join their remote team. The role involves partnering with Account Executives to execute presales activities, becoming an expert in Segments products, leading technical evaluations with prospects, and acting as a trusted advisor to customers. The company values diverse experiences and encourages applicants with alternative experiences to apply. The role is remote and not eligible for hire in certain locations. Twilio offers competitive pay, generous time off, healthcare, and retirement savings.

Senior Data Analyst

Company: cBEYONData

Location: USA

Posted Dec 13, 2024

cBEYONData is seeking a Senior Data Analyst to support a multiyear SAP S4 HANA modernization effort for a federal customer. The role involves managing and mentoring junior data analysts, leading data management activities, and ensuring data consistency and accuracy. The ideal candidate should have at least 6 years of related work experience, a Bachelor's degree, and active DoD Secret security clearance.

Senior Recruiter

Company: GiveCampus

Location: USA

Posted Dec 13, 2024

GiveCampus is a leading fundraising platform for nonprofit educational institutions, trusted by over 1300 colleges, universities, and K12 schools. The company has received seed investment from Y Combinator and has achieved six consecutive years of profitability and positive cash flow. They have raised $50 million in 2022 to accelerate growth. GiveCampus supports social mobility initiatives and has been named to Y Combinators Top Companies list and the Inc 5000 list. They have facilitated over $6 billion in charitable giving and are looking for a Senior Recruiter to help grow their team and achieve greater impact.

Lead Customer Success Manager

Company: Clari

Location: USA

Posted Dec 13, 2024

Clari is seeking a passionate Principal Customer Success Manager to join their enterprise team. The role involves building strategic partnerships with enterprise customers, collaborating with other teams to set them up for success, and acting as a trusted strategic advisor to optimize revenue processes with Clari. The position is fully remote and offers competitive wages, benefits, and a supportive culture.

Product Manager- SaaS Platform

Company: Aravo Solutions, Inc.

Location: USA

Posted Dec 13, 2024

Aravo Solutions Inc is a global leader in third-party risk management, ESG, and vendor lifecycle management solutions. They offer a cloud-based platform to help organizations streamline vendor management, mitigate risk, and drive strategic decision-making. The company is seeking a Product Manager to lead the charge in transforming into a product-led agile organization.

Senior Machine Learning Engineer

Company: General Motors

Location: USA

Posted Dec 13, 2024

The Senior ML Engineer will be responsible for building and scaling the LiftIQ Marketing Experimentation and Optimization Platform. They will collaborate with cross-functional teams and stakeholders to ensure business acceptance of models, metrics, visualization, and experiment performance. The role requires strong programming skills in Python, Spark, and expertise in Machine Learning Algorithms and Techniques. The candidate must have 5+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. They should also have experience leading technical teams and managing stakeholders.

Regional Director, Mid-Market Sales - Segment

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Regional Sales Director MidMarket to lead a team of Account Executives in driving opportunities through the entire sales cycle. The right candidate is passionate about coaching, career development, new logo acquisition, and scaled customer expansion. The role involves managing a team, driving the sales process, executing GTM strategies, and engaging with high-growth technology companies.

Senior Brand Media Manager

Company: Gusto, Inc.

Location: USA

Posted Dec 13, 2024

The role involves strategizing, executing, and optimizing best-in-class brand media campaigns to drive brand awareness and customer acquisition metrics. This includes developing media resource allocation, owning campaigns from end-to-end, driving development of target audience and consumption habits, managing budget, and driving continuous improvements. The role also involves leading media agency partners, driving reporting on campaign effectiveness, and working closely with internal teams.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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