Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Account Executive

Company: Magnet Forensics

Location: USA

Posted Dec 13, 2024

Magnet Forensics is a global leader in digital investigative software, continually innovating to protect companies, communities, and countries. With over 4000 customers in 100 countries, their solutions are crucial in modernizing digital investigations. As a part of Magnet Forensics, you can make a difference in the world, with a high-performance operating group, clear mission, and profitable growth. The role involves developing and executing territory plans, prospecting for new clients, cross-selling and upselling, and more. The company values integrity, accountability, and respect, and offers competitive compensation, benefits, and continuous learning opportunities.

Network Engineer III

Company: First Citizens Bank

Location: USA

Posted Dec 13, 2024

This position involves technical support for the bank's data or voice network infrastructure, including installing, maintaining, and supporting network infrastructure. The role requires Tier 3 support for networking issues, managing network components, and driving operational excellence. The candidate should have a Bachelor's degree and 4 years of experience in data voice or converged networking, with in-depth knowledge of numerous networking technologies and protocols.

Data Analytics Manager

Company: Cribl

Location: USA

Posted Dec 13, 2024

This role involves leading a data analytics team, overseeing business intelligence, data analysis, and data strategy. The role requires balancing strategic vision with operational execution to drive data-informed decision making and foster a culture of analytics excellence. The ideal candidate has 3+ years of experience managing a data team, strong communication and organization skills, and experience with the modern data tech stack.

Staff Security Engineer

Company: Olo

Location: USA

Posted Dec 13, 2024

Olo is seeking a skilled security professional to strengthen their defenses and safeguard systems that allow people to order food quickly and securely. The role involves identifying risks, transforming them into opportunities for improvement, and designing and implementing robust security measures. The ideal candidate should have experience in Blue or Purple Team roles, threat detection automation, and building secure by design systems.

Customer Service Representatives/Streaming Services

Company: Sutherland

Location: USA

Posted Dec 13, 2024

Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. The role offers an attractive hourly rate, paid training, generous PTO, and 401k. It also provides monthly recognition and incentive programs, medical dental and vision benefits, EAP health and wellness programs, and more. A strong promote-from-within policy is in place.

Senior Manager Delivery

Company: Appen

Location: USA

Posted Dec 13, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms. They are trusted by major tech companies and help build innovative AI systems. Appen is committed to creating an inclusive workplace and ensuring AI models are helpful, honest, and harmless. They offer remote job opportunities and expect high-performing project management skills.

Strategist - Audience Selection

Company: General Motors

Location: USA

Posted Dec 13, 2024

The Marketing Applied Sciences MAS team is responsible for developing audience-driven solutions to help GM Organizations achieve their business goals. The individual will work as a member of a multidisciplinary team to drive solution design, development, and deployment of audience models in support of marketing efforts. The role requires strong technical and communication skills, as well as the ability to work with cross-functional stakeholders and manage relationships with internal and external clients.

Senior Technical Support Specialist

Company: Signifyd

Location: USA

Posted Dec 13, 2024

The job posting is for a Senior Technical Support Specialist to join Signifyds Customer Support team. The role requires both conversational and advisory support, as well as tactical and operational support. The ideal candidate should have 7+ years of experience in customer-facing technical support environments, preferably in e-commerce, antifraud, or payments-related domains. They should have extensive experience with querying and scripting tools, and be able to convey technical concepts to both technical and non-technical stakeholders.

Infrastructure Engineer

Company: Webflow

Location: USA

Posted Dec 13, 2024

Webflow is looking for an Infrastructure Engineer to make their core product services more reliable, scalable, and efficient. The role is remote, first-time friendly, and offers a competitive cash compensation package tailored to different geographic markets. The engineer will work on creating and testing reliable cloud infrastructure services, balancing reliability, scalability, and cost efficiency concerns. They will also collaborate with product engineering teams and participate in design discussions, code reviews, on-call, and incident response processes.

Engineering Director

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The Engineering Director for Consumer Discovery at Eventbrite will lead a team to develop innovative algorithms and user-centric features, ensuring Eventbrite remains a leading platform for discovering and attending live experiences. The role involves building strong leaders, recruiting top engineering talent, and driving transformations in products and teams. The candidate should have leadership experience, previous experience leading engineering teams, and a strong collaborative and communicative skillset.

Sales Executive - Salesforce

Company: TTEC Digital

Location: USA

Posted Dec 13, 2024

TTEC Digital is seeking a Salesforce Practice Specialist to drive revenue growth and expand the client base for their Salesforce practice. The ideal candidate should have 10+ years of experience in an enterprise space with consulting and technical delivery experience, 8+ years in a quota-carrying and sales role, and experience with Salesforce technology solutions. The position offers a competitive salary, benefits, and the opportunity to participate in an annual incentive program.

Customer Success Manager II

Company: Toast

Location: USA

Posted Dec 13, 2024

The text describes a role within Toast, a restaurant technology company, as a Customer Success Manager (CSM). The CSM will engage with customers, provide strategic support, and drive activation and adoption across Toast's product suite. The role requires technical knowledge, data-driven decision making, and the ability to diagnose customer issues and develop strategies. The starting pay rate is $82,000.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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