Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Platform Manager - Strategic Trust Defenses

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a role on the Airbnb Strategic Trust Defenses team, focusing on creating common Trust and Safety solutions across the platform. The role involves leading cross-functional teams, maintaining product backlog and roadmap, and presenting product roadmap and status to Airbnb leadership. The candidate should have 5+ years of product management experience, deep expertise in Trust and Safety problems on marketplaces, and excellent communication skills.

Junior CX Service Representative

Company: 1Password

Location: USA

Posted Dec 10, 2024

1Password is seeking a Jr CX Service Representative to join their remote team in Canada and the US. The role involves providing customer support, translating technical terms, and helping customers learn about the product. The company offers competitive compensation, benefits, and growth opportunities. They value diversity, inclusion, and flexibility.

Billing Operations Manager

Company: Olo

Location: USA

Posted Dec 10, 2024

Olo is seeking a Billing Operations Manager to oversee their billing and revenue process, with a focus on streamlining the quotetocash process. The ideal candidate will have experience in a SaaS environment and be able to drive change through key process improvements and systems implementations.

Associate Director of Events - Client & Project Management

Company: Axios

Location: USA

Posted Dec 10, 2024

The text describes a high-energy role at Axios, a news content provider, as an Associate Director of Events. The role requires strong client relationship management, event planning, and project management skills. The company offers competitive salary, benefits, and a positive work environment. The job is remote and offers flexible work hours.

Senior Software Engineer, Community Support Platform - Chatbot

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The Community Support Platform CSP at Airbnb is a critical system that drives customer support operations. It empowers Airbnb's global network of Community Support ambassadors to deliver exceptional customer service with high efficiency. The role involves working in a team to create innovative user experiences for AI-driven customer service products, shaping the technical vision, and delivering flexible, efficient, and scalable solutions.

Marketing Analytics Manager

Company: Webflow

Location: USA

Posted Dec 10, 2024

Webflow is seeking a Marketing Analytics Manager to enhance their marketing data infrastructure and leverage it to uncover insights that drive business decisions. The role involves evaluating and tracking their marketing funnel, providing data and insights to campaign owners, and assisting in creating dashboards for leadership teams. The ideal candidate is a creative problem solver who enjoys a fast-paced environment and is able to coordinate across multiple teams. The cash compensation for this role is tailored to align with the cost of labor in different geographic markets.

Customer Support Service Representative

Company: 1Password

Location: USA

Posted Dec 10, 2024

The text describes a job opportunity for a Customer Service Representative at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves handling customer issues, providing excellent service, and maintaining customer loyalty. The ideal candidate should have experience in customer service, strong communication skills, and proficiency in French, German, Japanese, or Spanish. The position offers a dynamic work environment, competitive salary, and benefits.

Senior Product Designer - Growth

Company: hims & hers

Location: USA

Posted Dec 10, 2024

The role of a Senior Product Designer at Hims and Hers is to collaborate closely with various teams to create a unified storefront, enhance user experience, and drive activation and reactivation. The designer should have strong end-to-end storytelling skills, excellent visual design sensibility, and a detail-oriented approach. The role requires leading design projects, innovating and inspiring, championing the user, and collaborating with cross-functional teams.

Manager - Product Management

Company: Clari

Location: USA

Posted Dec 10, 2024

Clari's Revenue platform offers forecasting accuracy and visibility, helping sales teams meet or beat their sales goals. The platform is part of Claris' next-generation revenue excellence, and they are looking for a Manager Product Management to lead a subset of the Sales Engagement Groove product line. The role requires leadership, domain expertise in GTM sales motions, and the ability to collaborate with engineering teams. The company offers a fully remote opportunity, competitive wages, and a supportive and inclusive environment.

Product Marketing Manager

Company: Finalsite

Location: USA

Posted Dec 10, 2024

Finalsite is a leading website communications, enrollment, and marketing platform for over 7000 schools and school districts in 119 countries. The company offers award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support, and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA, with employees working remotely worldwide.

Staff Software Engineer - Guest Displays & Platforms

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The Guest Displays and Platforms team at Airbnb owns pricing and availability across all product surfaces and the main product details page. As a Staff Engineer, you'll lead the development of major subsystems powering the core user journey for Airbnb guests, including developing new features, supporting operations, and increasing quality. You'll also be responsible for establishing a technical vision and delivering a solution that is flexible, available, efficient, and scales with the business needs.

Director, Product Management - Enterprise Platform

Company: Weights & Biases

Location: USA

Posted Dec 10, 2024

Weights and Biases is a Series C company with $250M in funding and over 200 employees, serving over 1000 customers and more than 30 foundation model builders. They are seeking a Director of Product Management to lead the development of their platform infrastructure, identity management, and enterprise-focused platform. The role involves collaborating with cross-functional teams, improving the enterprise customer experience, and working on products across the ML lifecycle.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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